Stuttering complaints from multiple users

[dcving1two3 3]

Over the last week, multiple users have complained about constant stuttering on all movies and shows. Iv'e tried finding the common denominator, however all the devices they stream from are different. The most current complaint I have can be located in the logs where my friend was streaming the movie Tropic Thunder. Please help me figure this out, as I've tried turning on and off gpu transcoding. I currently have a RTX 2060 gpu in case that helps.

[Luke 42083]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks.

[dcving1two3 3]

I've attached the log file again, not sure why it didn't stick on the original post. Let me know, I appreciate the help.

embyserver.txt

[Luke 42083]

I've attached the log file again, not sure why it didn't stick on the original post. Let me know, I appreciate the help.

 

And what playback example from the time of this log file should we be looking at? Thanks.