Emby Connect not working remotely

[crusher11 1101]

I moved my server from my PC to my NAS recently. On the Android mobile app I used Emby Connect to sign in to the PC server and all worked fine.

 

The NAS server says it's unavailable if I try to use Emby Connect remotely. Emby Connect works fine locally, and my domain works fine remotely, I just can't get Connect to work.

[Luke 42078]

I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

 

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks.

[crusher11 1101]

I'm able to connect remotely using my domain. It's only Emby Connect that isn't working.

[Luke 42078]

Does your emby server dashboard display the correct remote address?

[crusher11 1101]

It's the right domain but the wrong port. I have 443 mapped to 4343 in my router, and 4343 as my public port in Emby network settings. Dashboard shows 4343.

[Luke 42078]

The port for the remote address will come from the public port in network settings.

[crusher11 1101]

If I have a domain, why does it need a port at all? I don't use one when connecting manually.

[ebr 16174]

If I have a domain, why does it need a port at all? I don't use one when connecting manually.

 

Every http interaction happens on a particular port.  When you don't supply one, the default is used.

[crusher11 1101]

If it used the default, I'd be fine, I have 443 mapped to 4343. But since it uses 4343, it goes nowhere.

[Luke 42078]

Ultimately you need to configure the network settings appropriately so that the server dashboard displays your correct remote address. Once you've done this, that should resolve your issue.