Audio cutting out/Win10 server/Android App/Chromecast

[interman 18]

In my own words. 

 

Short version. On some playback (non specific files) the audio will cut out anywhere from a few seconds to 10 seconds. Very annoying. 

 

Longer version:

Windows 10 server.Version 4.4.2.0

Anrdoid phone app: Version 3.1.19

Chromecast: 3rd generation, firmware, 1.42.183786

ORBI mesh network (more than enough bandwidth). 

 

When playing some files, the audio will break for 1 to 10 seconds. No disruption in video. Tried changing subtitles, not change, tried forcing trans coding, no change. 

This latest video: 

 

Emby Theater client - no issues

Emby chrome client on computer, no issues

Android client, no issues. 

 

Attaching logs as described in "How to Report a Problem". Also included the latest file info that failed. 

 

I am happy to troubleshoot as this is becoming very annoying. Note, I would like to keep hardware acceleration turned on if possible, as I play 4K files this way and have an hardware encoder in the server to speed it up (and it works). I have tried some different settings (too many to list) with no changes in results. 

 

What should I do next? Thanks, Don

embyserver.txt

Video Information.nfo

[Luke 42079]

Hi, are you still running into this? What is the total bitrate of the video?

[interman 18]

LLLLUUUUUKKKKKEEE!!! I thought I lost you. Good to hear your text.

 

Yes, still having the problem. Several videos do this, but from the one video that know repeats the issue:

 

Audio

Title

Dolby Digital+ 6 ch (Default)

Codec

EAC3

Channels

6 ch

Sample Rate

48,000 Hz

Default

Yes

 

I have tried turning on and off hardware acceleration, with and without subtitles, and changing subtitles (I think you recommended this before, but I am getting old). Could it be the EAC codec?

Edited April 30, 2020 by interman

[interman 18]

Hey Luke, I played a bunch of files and it seems to be the EAC3 codec. Any thoughts on this?\

[interman 18]

I have narrowed it down to the EAC3 codec on audio. Basically, I converted a file with known issue from EAC3 to AAC and played it with no problem. 

 

EAC3:

1. Android app to Chromecast on LG TV through Onkyo receiver: Audio skips

2. Emby embedded player on LG TV through Onkyo receiver: Audio Skips. 

3. Emby theater and emby on Chrome on Windows 10 PC on the network and outside the network, plays fine. 

 

AAC.

Plays fine on all. 

 

Not a rush as I have a workaround. let me know if you want to troubleshoot more.