Transcoding HEVC problem

[Nostromo86 17]

Hello,

 

When I try to read an HEVC via Chrome, it overheats my cpu server and after 5 minutes of reading, the server reboot...

 

https://pastebin.com/TTR7mKPV

 

My graphic driver has ben updated

 

I have this problem only with HEVC file and Chrome. 

 

Thanks

Edited April 20, 2020 by Nostromo86

[rbjtech 5284]

You'll need to fix the hardware/cooling issue you have - HEVC is not natively supported by Chrome, thus your CPU is transcoding into a h264 format so it can be played and likely pegging the CPU @ 100%.    This is 'normal' and any system should be able to provide sufficient cooling in this scenerio.

 

Ensure your CPU cooler fans are working, ensure you have good air flow or failing that, you may need to re-seat and re-apply thermal paste to the CPU heatsink as it may be defective.

[Luke 42077]

Hi, yes are you sure your system can handle transcoding this?

[Nostromo86 17]

Hi, yes are you sure your system can handle transcoding this?

 

Hi Luke,

 

No i don't know. That's why I'm asking if you see a problem lol

 

But i will buy new server this week and i will try

 

Thanks

[Luke 42077]

Can you describe your current server? Thanks.

[Nostromo86 17]

Hi,

 

Server 1 : I5 4430S 2.70 Ghz 8go ram and intel HD graphic 4600

 

But today I buy new dedicated server i5 9600K CPU 3.70GHz 64go ram and  intel UHD Graphic 630

 

Is it necessary to have a high-performance graphics card?

[Jdiesel 1431]

Hi,

 

Server 1 : I5 4430S 2.70 Ghz 8go ram and intel HD graphic 4600

 

But today I buy new dedicated server i5 9600K CPU 3.70GHz 64go ram and  intel UHD Graphic 630

 

Is it necessary to have a high-performance graphics card?

 

The iGPU on the 9600k supports hardware acceleration and is quite capable. You will have to make sure it is enabled in your server settings.

[Nostromo86 17]

The iGPU on the 9600k supports hardware acceleration and is quite capable. You will have to make sure it is enabled in your server settings.

Hi, thanks for your answer

 

server setting? in the BIOS?

 

Thx

[Jdiesel 1431]

Hi, thanks for your answer

 

server setting? in the BIOS?

 

Thx

 

Under Transcoding on your server dashboard

[Nostromo86 17]

Under Transcoding on your server dashboard

ah okkkk lol sorry 

 

I'm going to install on the new server tonight. thank you

[Nostromo86 17]

The iGPU on the 9600k supports hardware acceleration and is quite capable. You will have to make sure it is enabled in your server settings.

hi,

 

excuse me for disturbing you. this is normal this processor usage and energy consumption on my new server I59600K?

 

Thanks

[Jdiesel 1431]

hi,

 

excuse me for disturbing you. this is normal this processor usage and energy consumption on my new server I59600K?

 

Thanks

 

This is normal as often what happens is the video is transcoded as fast as possible, in this case at 216 fps which is almost 10x faster than the real-time speed of the video. This means the more CPU will be used but over a much shorter peroid of time. There is an option in the EMBY dashboard to enable throttling which will prevent the video from being transcoded all at once and will use less CPU but over a longer period of time.

 

As mentioned there should also be an option for Hardware Acceleration in the Transcoding settings. It you set this to Yes you should see less CPU being used overall.

 

Edited April 21, 2020 by Jdiesel

[Nostromo86 17]

This is normal as often what happens is the video is transcoded as fast as possible, in this case at 216 fps which is almost 10x faster than the real-time speed of the video. This means the more CPU will be used but over a much shorter peroid of time. There is an option in the EMBY dashboard to enable throttling which will prevent the video from being transcoded all at once and will use less CPU but over a longer period of time.

 

As mentioned there should also be an option for Hardware Acceleration in the Transcoding settings. It you set this to Yes you should see less CPU being used overall.

 

 

 

Hi

 

Super thank you for the information. I understand better how it works. I just activated the regulation. actually it takes less resources. I will ask my users if they have any problems. Thx

[kaj 316]

I found I was having problems on my local network watching HEVC files in the web app with Chrome. I switched to MS Edge (Chromium version) for the web app, and now I can watch HEVC no problems. Edge actually supports HEVC natively.