movies freezes totally during the transcoding

[ziomario 5]

Hello to everyone,

 

I'm running the free version of Emby on my PC,that has the following specifications :

 

1) os = windows 10 x64

2) cpu = intel I9 

3) gpu = nvidia RTX 2080ti

 

I have a problem that's happening more and more times. While I'm watching a movie,suddenly it starts to go slow and at the end it freezes totally. On the configuration panel I see that it's doing the (software) transcoding. On the options I have enabled the hardware acceleration. So,what ? During this operation I can't watch the movie anymore ? It's a real annoying behavior. Is there a fix to speed up this operation ? or what ? I think that I should not have this kind of problem,since I have a very powerful gpu (and cpu). let me know. thanks.

[PenkethBoy 2068]

Hardware acceleration is a paid for feature

[ziomario 5]

the cause of the problem is the missing of the hardware acceleration ?

[rbjtech 5284]

With an i9 - you really should not need GPU hardware acceleration - so for the moment, I would turn it off to see if the issue still happens.  If it does, then you know it's not related to the CPU or GPU.

[ziomario 5]

I'm using the free version of Emby. If the GPU acceleration is a paid feature,how can I disable it ? It should be already disabled.

Edited April 18, 2020 by ziomario

[Luke 42083]

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue:

https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost

Thanks !

[maegibbons 1287]

What browser/device/client are you using to watch the movie?

 

Krs

 

Mark

 

A 'like' is always appreciated!

[ziomario 5]

It does not care which browser I use,I have the same problem with chrome and firefox. Anyway,maybe I found the reason. It can't transcode fastly the movies that have an high resolution,like 1080p. I would like to know if the paid version will enable the gpu acceleration and if this will help to transcode also those movies.

Edited April 19, 2020 by ziomario

[maegibbons 1287]

Hopefully. Try it. Its 4.99 for a month so you can test all this out to see if its for you.

 

Cheap as Chips.

 

Krs

 

Mark

 

A 'like' is always appreciated!

[rbjtech 5284]

It does not care which browser I use,I have the same problem with chrome and firefox. Anyway,maybe I found the reason. It can't transcode fastly the movies that have an high resolution,like 1080p. I would like to know if the paid version will enable the gpu acceleration and if this will help to transcode also those movies.

 

This is not making sense at all - hevc 1080p files should be a walk in the park for your i9 - 4K may give it something to do, but it should be more than capable.  Perhaps you have another bottleneck in your system - perhaps disk I/O ?

[xiltepin 0]

I have gtx 1060 and a RTX 2070 super in different devices with the transcoding on and I never have a problem. Is this happening with a 4k movie?

[Luke 42083]

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue:

https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost

Thanks !

 

We're happy to help if you can provide this. Thanks.

[ziomario 5]

Hello. yesterday I've activated emby premiere. I tried the transcoding with the nvidia codecs hardware acceleration on a 1080p video file. It improved the speed,but anyway it's not perfect. Its better if I don't use these high resolution files,even with the hardware acceleration. I never see bottle necks with a 720p video file. 

[Luke 42083]

Hello. yesterday I've activated emby premiere. I tried the transcoding with the nvidia codecs hardware acceleration on a 1080p video file. It improved the speed,but anyway it's not perfect. Its better if I don't use these high resolution files,even with the hardware acceleration. I never see bottle necks with a 720p video file. 

 

Hi there, welcome. Can we please look at an example?

[ziomario 5]

what can I do to show you ? how can I prove it to you ? I've streamed a movie encoded at 1080p to my friend and it was jerky. should I make a video when it jumps ? Im not sure that record a video of another video is a good idea.

[Luke 42083]

what can I do to show you ? how can I prove it to you ? I've streamed a movie encoded at 1080p to my friend and it was jerky. should I make a video when it jumps ? Im not sure that record a video of another video is a good idea.

Please attach the information requested in how to report a media playback issue. thanks.