Cannot connect to server Stuck on Pin

[Jabba468 0]

Hello  all .  

For some reason today my server has gone down , On the web interface at home all is updated and working ,Ports are open no issues there . 

When i go to re link my Android tv it  says sign in with connect (which i have done) written down the pin and succesfully confirmed it . My TV cannot see my server nor will it let me add it in manually

Any help appreciated

 

Thanks Craig

[ebr 16187]

Hi.  Is this a remote connection?  Does the server show the proper IP addresses on the dashboard page?

 

Can you tell us where in the troubleshooter it fails?

[Jabba468 0]

Hi ebr thank you for the quick reply ,Sorry about the delay crazy things going on in theworld , Internally all is ok , but when i try external it fails , i have checked to see that the port is open all ok

[Jabba468 0]

I have sort of fixed it , The external IP address show in emby is wrong , Also i can connect externally from my laptopbut its anissue with the android for tv app, It finds server but gets stuck on the server unavailable (wake) etc screen?

[Luke 42083]

Can you tell us which steps in our Connection Troubleshooter succeed, and which ones did not?

[Jabba468 0]

for some reason on the dashboard it kept comming up with the wrong external ip address , i found the right one manually, Now on my Android TV i can get the pin to work to get to the ok button by pushing the back arrow when cancel is highlighted.

Now it see my server ok but is stuck on the server unavailable on my tv yet from my laptop it works ok ,very weird

[Luke 42083]

 

 

for some reason on the dashboard it kept comming up with the wrong external ip address

Are you using a vpn?

[Jabba468 0]

I do use a vpn but havent for a little while , As i said from my laptop it works fine , Its the Android TVapp from what i can work out  . The server is there but keeps asking me if i want to wake the server

[Luke 42083]

Check the addresses that are displayed on the front page of your emby server dashboard. this is what the apps will attempt to use. if the remote address is incorrect due to the vpn, you can always customize it under server network settings.

[Jabba468 0]

This is where i am stuck on TV

[Jabba468 0]

Server is there but says Server Unavailable Wake/ Remove/ cancel  . i Click wake and it says unable to wake server

[ebr 16187]

for some reason on the dashboard it kept comming up with the wrong external ip address ,

 

This is the problem.  The app is trying to connect to the address shown on your dashboard.  Did you correct that?