Disconnects/media playback stops?

[Jmarvelous 0]

Hello,

 

Not sure how to explain this clearly as I can't really narrow down what might be causing this... but emby app will stop playing media and lose connection to the server and will not reconnect unless i go restart the app on windows. it appears that the server is still running according to windows, but trying to visit the localhost site brings up "this site can't be reached". i am not sure what is causing the server to "shut down" but still be running according to windows.

 

I have attached 3 of the most recent log files, if any further information is required please let me know.

embyserver.txt

embyserver-63722315367.txt

hardware_detection-63722315378.txt

[Luke 42080]

Hi, can you please go over a specific example of a scenario? What emby app are you playing with?

[Jmarvelous 0]

Hi, can you please go over a specific example of a scenario? What emby app are you playing with?

Ok an example would be that most of the time,at least once a day, I'll try to load the emby app on my LG smart TV and be met with the select server screen. I select my server and get the spinning wheel and shortly after it says it cannot connect to the server. I go to my server, exit the emby server via system trayand then relaunch it and usually within 30 seconds I can connect. The LG TV app is version 1.0.24

[Luke 42080]

As a test, can you try removing the Addic7ed plugin, then restart the server and see if that helps? Thanks.

[Jmarvelous 0]

I will try that and see what happens. Thank you

[Luke 42080]

Let us know how you get on. Thanks.

[Jmarvelous 0]

So today the server had to be restarted in order to connect to it after uninstalling the plug-in and restarting it.

[Luke 42080]

Can you please attach the server log? thanks.

[Jmarvelous 0]

Alright, i have attached 2 server logs. 1 is from just before noon and 2 i believe is the log from the current instance. and also hardware detection, not sure if that is relevant.

embyserver1.txt

embyserver2.txt

hardware_detection-63722400740.txt

[Luke 42080]

Is embyserver.exe still running when this happens?

[Jmarvelous 0]

Yes. I have to close it via the system tray icon or task manager then relaunch it.

[Jmarvelous 0]

Server was unreachable last night.. here is a log. hope it helps.

embyserver.txt

[Jmarvelous 0]

Is embyserver.exe still running when this happens?

 

 

I'm sorry, i dont believe embyserver.exe is running when this happens. i think it is only embytray. my apologies.

[Jmarvelous 0]

Is embyserver.exe still running when this happens?

 

Server stopped running in the middle of watching something.

 

here is that log file.

 

any idea what is causing this? the frequency of the issue is getting rather frustrating.

 

EDIT: found this in the windows event viewer,

 

Application: EmbyServer.exe

CoreCLR Version: 4.700.20.11803

.NET Core Version: 3.1.3

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Net.Sockets.SocketException (10054): An existing connection was forcibly closed by the remote host.

   at System.Net.Sockets.Socket.BeginReceive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags, AsyncCallback callback, Object state)

   at SocketHttpListener.SocketStream.BeginRead(Byte[] buffer, Int32 offset, Int32 count, AsyncCallback callback, Object state)

   at SocketHttpListener.Net.HttpConnection.OnReadInternal(IAsyncResult ares)

   at System.Net.LazyAsyncResult.Complete(IntPtr userToken)

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)

--- End of stack trace from previous location where exception was thrown ---

   at System.Net.ContextAwareResult.Complete(IntPtr userToken)

   at System.Net.Sockets.BaseOverlappedAsyncResult.CompletionPortCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)

   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pNativeOverlapped)

embyserver.txt

Edited April 15, 2020 by jmarrie

[Jmarvelous 0]

Is embyserver.exe still running when this happens?

 

Hi any chance you were able to go through these?

[Jmarvelous 0]

Did a fresh install and Emby worked problem free for about a week. It is now doing the same thing as previous. This just happened DURING playback now which hasn't happened before that we noticed.

 

Here is the windows event error:

 

Application: EmbyServer.exe

CoreCLR Version: 4.700.20.11803

.NET Core Version: 3.1.3

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Net.Sockets.SocketException (10054): An existing connection was forcibly closed by the remote host.

   at System.Net.Sockets.Socket.BeginReceive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags, AsyncCallback callback, Object state)

   at SocketHttpListener.SocketStream.BeginRead(Byte[] buffer, Int32 offset, Int32 count, AsyncCallback callback, Object state)

   at SocketHttpListener.Net.HttpConnection.OnReadInternal(IAsyncResult ares)

   at System.Net.LazyAsyncResult.Complete(IntPtr userToken)

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)

--- End of stack trace from previous location where exception was thrown ---

   at System.Net.ContextAwareResult.Complete(IntPtr userToken)

   at System.Net.Sockets.BaseOverlappedAsyncResult.CompletionPortCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)

   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pNativeOverlapped)

 

It's been about 3 weeks since i have posted about this. Hoping for something soon before switching services.

embyserver.txt

[Jmarvelous 0]

.......... Anyone?

[Luke 42080]

@Jmarvelous are you still running into this? Have you updated to Emby Server 4.4.3?

[Jmarvelous 0]

On 6/11/2020 at 2:40 PM, Luke said:

@Jmarvelous are you still running into this? Have you updated to Emby Server 4.4.3?

I was running into it.. I switched back to Plex shortly after that last post so I haven't needed with emby at all.

[Luke 42080]

We're happy to work with you to help you resolve your issue with this.