Subtitles stopped showing

[Bert08 3]

Good evening,

I always had trouble with subtitles right from the first installation. Sometimes they didn't show right away but only after a couple of minutes of playback. But now I can't see subs at all. The .srt file is there and if I try to play the video directly with VLC everything is showing correctly. But with Emby it's not working. I tested it with various videos and on all my platforms (Android, LG Smart TV, and browser web app). My Server is running on a Raspbian Raspberry Pi and the files are stored in a Synolgy NAS

I already tried rebooting Emby Server and the server machine itself, but nothing changed.

 

I'm attaching a log file hoping to find a solution.

Log.txt

Edited March 29, 2020 by Bert08

[Bert08 3]

I ran a test. I tried running the Emby server directly on the Synology NAS where I keep the video files, instead of going through the Raspberry. The subtitles work fine, even if the power of the NAS is way lower that the Pi4's.

[Bert08 3]

UPDATE2: I tried to interpret the log myself and saw some kind of problem accessing the srt files on the NAS. So I added to the media categories (Movies, TV Shows) in the Library the direct network IP in the "optional" path field. So now I see the files are being played directly from \\192.168... instead of smb.

This looks to have solved the subtitles playback issue. Just a minor issue is happening now: despite my setting in the Library setup page (saving subs alongside video files) the subtitles are saved on the server machine drive (Raspberry) and a Zero Bytes version of it is created directly into the video folder, but of course it's empty. Hence for every movie I now have two subtitles entry but only one obviously is working, meaning the one on the server drive, because the one in the video folder is blank.

I can live with it, but it's a strange behavior, so if possible I'd like to correct it.

 

This is the error line I get from the Log

2020-03-29 19:40:35.462 Info SubtitleManager: Subtitle saving write access denied, falling back to saving subtitles to /var/lib/emby/metadata/library/2b/...

As far as my abilieties go I think I gave embysvr user all the right permissions on my SYNOLOGY

Edited March 29, 2020 by Bert08

[Bert08 3]

Anyone? Any suggestion?

[Luke 42083]

Hi there, please try Emby Server 4.4.1 as soon as it's available. Thanks.

[Bert08 3]

Turned out my problems were related to how the media was added to my library.

 

I solved by mounting my shared folders using nfs as I explained in this topic: https://emby.media/community/index.php?/topic/84523-folder-permissions-question/&do=findComment&comment=867491

[Luke 42083]

Thanks for the feedback !