Mouse or pointer scrolls to bottom of listing in TV browser

[cjb 0]

Hi,

 

Using Emby theater for Windows in Samsung tv via the TV browser; we can no longer control the display.  With the latest version of Theater if you are using a pointer or mouse or keyboard mouse,  the mouse cannot be controlled,  it scrolls to either the bottom or top of the web page.  You cannot get it to stop somewhere in the middle.  It looks like if the mouse driver cannot move the mouse from one line of shows to the next line of displayed shows.  As you carefully move to the bottom of the first row of shows icons it automatically jumps to the bottom of the page not scrolling to the next line of shows.  The mouse scrolls correctly from left to right but not up/down.

 

Also tried choosing the navigation letters but again it only shows, for example,  the first line of shows starting with the letter M but you cannot get to the second row of shows starting with the letter M.

 

I tried it on a PC and it works fine without any issues but in the samsung web browser the mouse cannot be controlled.  

 

Any thoughts on how to fix this since we never had the issue until the last update version 4.4.0.40

 

Thanks

[Luke 42077]

Hi, what model Samsung?

[cjb 0]

Hi

 

it is a Samsung UN55KU6290FXZC   i'm in Canada if that helps

Edited March 25, 2020 by cjb

[Luke 42077]

Ok thanks, we'll take a look.

[cjb 0]

Hi, 

 

Just to let you know I'm now on version 4.4.1.0 and the scrolling issue has been resolved however now when you select an item to play it just turns (Loading icon) and never starts.

 

Thanks

 

cjb

[Luke 42077]

Can we look at an example? Please attach the information requested in how to report a media playback issue. Thanks !

 

Also, why not use the Samsung app?

[SixDub84 1]

I am now having this same issue. as soon as I try to click on anything it takes me to the bottom of the page. I tried with chrome, edge, & internet explorer. I know it's not a hardware issue because my emby server is the only thing affected by this

[Luke 42077]

11 hours ago, SixDub84 said:

I am now having this same issue. as soon as I try to click on anything it takes me to the bottom of the page. I tried with chrome, edge, & internet explorer. I know it's not a hardware issue because my emby server is the only thing affected by this

HI @SixDub84, what address is in the browser address bar?

[Mickster62 0]

I'm having same issue. Vlick on password and nothing happens. Deleted Emby lost my library trying to enter password to no avail.

[Luke 42077]

1 hour ago, Mickster62 said:

I'm having same issue. Vlick on password and nothing happens. Deleted Emby lost my library trying to enter password to no avail.

Hi @Mickster62 can you please describe the issue that you're having? Thanks.

[SixDub84 1]

Not sure if a fix was found but, I figured out that if I disconnect my steering wheel from my PC the problem was fixed