4.4.0.40 Long Scans, bad scraping

[thekingswolf 48]

Since updating to the newest emby version, Movie Library scan takes forever when a new movies gets added.  In addition, the movies are either identified incorrectly, or not at all.  My naming convention is not an issue.  

[Luke 42077]

Please see how to report a problem. Thanks.

[thekingswolf 48]

• Please create a topic in the community.
  

1. this is the topic.
   

• Describe the problem in your own words, including what you're trying to accomplish, and where you're getting stuck.
  

1. See first post
   

• If you saw error messages, please tell us what they were. If the problem is difficult to explain, please include screenshots that demonstrate the issue.
  

1. no error messages, problem not difficult to explain, see first post
   

• Include the version of the server that you're using. This information can be found on the front page of the server's web dashboard.
  

1. Server version included in both my signature and topic title
   

• Some apps have their own logs (see EMC and Android TV section below).  For others, they may send logs to us automatically if there is a crash.  Please tell us as much about the scenario as you can to help us locate them.
  

1. logfile attached
   

logfile.txt

Edited March 24, 2020 by thekingswolf

[Luke 42077]

To improve the performance of your scans and server, consider removing these plugins:

2020-03-24 09:59:54.899 Info App: Loading MediaBrowser.Plugins.Anime, Version=1.4.3.0, Culture=neutral, PublicKeyToken=null from C:\Users\TKW\AppData\Roaming\Emby-Server\programdata\plugins\MediaBrowser.Plugins.Anime.dll
2020-03-24 09:59:54.899 Info App: Loading MediaBrowser.Plugins.SmtpNotifications, Version=3.1.6.0, Culture=neutral, PublicKeyToken=null from C:\Users\TKW\AppData\Roaming\Emby-Server\programdata\plugins\MediaBrowser.Plugins.SmtpNotifications.dll
2020-03-24 09:59:54.899 Info App: Loading playback_reporting, Version=1.6.9.1, Culture=neutral, PublicKeyToken=null from C:\Users\TKW\AppData\Roaming\Emby-Server\programdata\plugins\playback_reporting.dll

[thekingswolf 48]

lol....

[DwarvenLord1 4]

That was rude. 

 

Removing unsupported code to test functionality that is not behaving as intended seems like a pretty basic troubleshooting technique.

Edited March 24, 2020 by DwarvenLord1

[pwhodges 2012]

Aside from being unsupported, removing optional items is a basic part of diagnosis, as it helps identify what item (if supported) needs attention.

 

Paul

[thekingswolf 48]

so i removed the suggested plugins and I have a major issue.  Emby just deleted over 3000movies from my NAS.....i have no idea what happened.

logfile.txt

[Luke 42077]

I think it's your Z: drive that is having an issue:

file:Z:\Movies\The Nightingale (2019).mkv: No such file or directory

[thekingswolf 48]

My Z drive is the NAS.  the file isn't there because all the movies have been deleted.  TV shows and ANime are on the same drive no issues, just the movies got deleted.  no errors on the NAS

Edited March 24, 2020 by thekingswolf

[Luke 42077]

There's no delete activity in this log. The only thing I can see is the library scan removing them from the database after they were already deleted.

[Happy2Play 9780]

Looks exactly like the other topic.

2020-03-24 12:04:13.791 Info App: Removing item from database, Type: Movie, Name: Hampstead, Path: Z:\Movies\Hampstead (2017).mkv, Id: 931259
2020-03-24 12:04:13.791 Info App: Deleting path D:\My\Emby Server\MetaData\metadata\library\0e\0e9de92d062e71a8e99feb7e97314b71
2020-03-24 12:04:14.130 Info App: Deleting path Z:\Movies

https://emby.media/community/index.php?/topic/84009-44040-deleted-all-my-files/

[thekingswolf 48]

this is exactly what happened......I manually deleted that file because I was grabbing another one....

[thekingswolf 48]

I just lost so much.  

[Happy2Play 9780]

I haven't been able to reproduce this issue on any of my systems, but there would appear to be a delete issue in flat structured libraries.  Library items with no same named item folder.

 

Z:\Movies\Hampstead (2017).mkv

 

vs

 

Z:\Movies\Hampstead (2017)\Hampstead (2017).mkv

[thekingswolf 48]

I had several movies like this that are in their own folder structure because there were special features.  For example:

 

Z:\Movies\Labyrinth (1986)\Labyrinth (1986).mkv

 

However these files are also deleted, but the folders are still there.  no nfo files or anything, just the folders.

[Happy2Play 9780]

The theory in your issue is Emby thought \Movies was the item folder for \Hampstead (2017).mkv so \Movies was delete.

[thekingswolf 48]

I know, i'm just explaining what I see.

[Happy2Play 9780]

I have no idea what the variables are but I can not reproduce this issue on multiple test system with a mixed flat and folder item library.  But it does not help what has already happened at least twice in this release.

 

Looks like DELETE needs completely disabled and users use at their own risk.  Unless this can be reproduced to find the actual issue.

Edited March 24, 2020 by Happy2Play

[thekingswolf 48]

i might just install the server fresh to avoid any conversion problems from previous versions

[computerprep 148]

This looks related to my post over here. Bug happens during movie identification. Results in the parent folder being identified instead of the movie itself. I've posted a server log snippet and attached a full (rotated) server log.

https://emby.media/community/index.php?/topic/84009-44040-deleted-all-my-files/page-4&do=findComment&comment=865942