Why videos suddenly stops when direct playing?

[Jazzer 2]

As the title says.

 

One friend I let access to my Emby library has reported to me that the movie he was playing was stopping every minute and that it was unplayable.

 

I looked on to the Server dashboard to see if it was a transcoding problem but Emby says that the movie is direct playing to my friend. Then, if it is direct playing why it is stopping every minute?

 

I also had this problem with some other movies that were direct playing. Maybe I'm doing somenthing wrong but, direct playing means that it should not stop, right? 

 

I will leave the server log and the movie log here

embyserver.txt

ffmpeg-remux-ced63a41-49dd-453e-a0ec-9ccc7fdea9ee_1.txt

[Luke 42078]

Hi there, try having them lower the in-app quality setting. This is usually a sign that the bitrate is too high for the connection. 

[Jazzer 2]

Lowering the quality does not solve the problem.

 

And I have 600mb/s connection in my house and some movies direct playing are also stopping, so I dont think that the connection is an issue.

[Happy2Play 9780]

If direct playing is having issues then there is either a network or hardware issue.  The media is not getting to the player fast enough.

[Jazzer 2]

Well I doubt about the hardware issue since I have a RTX 2080TI gpu, i7 8th generation processor and 32 gb of ram.

 

Maybe some ocasional network lag i suppose. If the issue persist over time I will report it here

[Jazzer 2]

I can confirm this is an issue with a Samsung SmartTV model: UE60J62000, on the same network as a pc and mobile phone the videos play smoothly on both but stops every 10-30 seconds on TV, I have tried reinstalling the app but it didn't work.

[Luke 42078]

Lowering the quality does not solve the problem.

Can we see an example of that? thanks.

[Jazzer 2]

Can we see an example of that? thanks.

Sorry I didn't understand what do you want by seeing an example of that.

 

(You know, im not a native english speaker   )

[Luke 42078]

The server and ffmpeg log. thanks.

[Jazzer 2]

Sorry xD. There you go

embyserver.txt

ffmpeg-directstream-9c85ff9f-7441-40d5-886b-99ddf6cd87da_1.txt

[maegibbons 1287]

So just to get this straight.

 

Your friends is a remote site.

 

He has tried playing the SAME file on several devices and the only one he has a problem with is the Samsung TV?

 

Krs

 

Mark

 

Sent from my SM-N976B using Tapatalk

[Luke 42078]

Sorry xD. There you go

 

Can you try lowering the in-app quality setting? Thanks.

[Jazzer 2]

So just to get this straight.

 

Your friends is a remote site.

 

He has tried playing the SAME file on several devices and the only one he has a problem with is the Samsung TV?

 

Krs

 

Mark

 

Sent from my SM-N976B using Tapatalk

 

Yes, and not only that movie, for what he told me is almost all movies. I told him to try on pc and everything worked as intended, so if the hardware is not an issue and nor the network, the only thing that came to my mind was the TV itself

Can you try lowering the in-app quality setting? Thanks.

That didn't work, movies still stopping after a few secconds.

 

I suggested him to connect the laptop to the tv through HDMI to watch some movies  as a workaround but I also wanted to report the issue just to let you know. Maybe it's a bug?

[maegibbons 1287]

Sounds like a TV issue. How is it connected. Wired or wireless? And has he tried the opposite?

 

Has he considered getting a Fire TV 4k stick? Cheap enough and will probably sort out his issue.

 

Krs

 

Mark

 

A 'like' is always appreciated!

[Luke 42078]

That didn't work, movies still stopping after a few secconds.

 

I suggested him to connect the laptop to the tv through HDMI to watch some movies  as a workaround but I also wanted to report the issue just to let you know. Maybe it's a bug?

Can we see an example of that? Thanks.