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Logo, Thumbnail on some movies missing


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chrisrobbins1970
Posted

Noticed to day that some movies are missing LOGO and THUMBNAILS when they were there before from FANART.TV??

 

Ideas??

Posted

Hi, please try refreshing the metadata on those titles. thanks.

chrisrobbins1970
Posted

i did.. rescan. replace all metadata.. same

I am able to manually add myself.. strange

Posted

Can you please go over an example? thanks.

chrisrobbins1970
Posted

ex: LifeForce

5e74bc3784202_Capture.png

 

as you can see at first scan no logo or thumbnail, boxes empty

 

go to fanart.tv website

5e74bc6d0a49e_Capture2.png

 

shows 22 images

5e74bc85bce75_Capture3PNG.png

 

5e74bc988ca65_Capture4.png

 

once I add them manually. I get:::

5e74bcb409f9d_Capture5.png

 

this is happening to all movies.. new adds or old movies...  I did notice the fanart.tv website has changed it look.. could there be coding issues???

Posted

Please attach the emby server log. Thanks.

Happy2Play
Posted

Just because you see them on their website doesn't mean much.  99% of the time their api has issues and times out and you see that in your server log.

 

But this image would suggest there is a issue with your images or maybe a cache issue on server or client.  Server log should show more info.

5e74bc3784202_Capture.png

Posted

 

 

99% of the time their api has issues and times out

 

Yup, ding ding ding.

Smuggnat
Posted

Fanart.tv is having issues with the asset server used by the api. One of the devs over there said it was being caused by a increase in traffic over the last 2 days. They are suppose to be bringing another server online to help with load balancing, which should alleviate the time outs(why your logos and thumbs are missing).

Posted

Fanart.tv is having issues with the asset server used by the api. One of the devs over there said it was being caused by a increase in traffic over the last 2 days. They are suppose to be bringing another server online to help with load balancing, which should alleviate the time outs(why your logos and thumbs are missing).

 

That will be much needed and appreciated. Thanks for the update !

crusher11
Posted

That wouldn't affect images that have already been assigned to an item though would it?

Posted

Depends if they've been downloaded already or not.

Castle1212
Posted

Having the same issues.  Will this auto correct with future library scans (ie, missing metadata), or will I need to manually refresh?

 

Just wondering if I should keep a list as I add media.

 

Thanks for the help

Happy2Play
Posted

Having the same issues.  Will this auto correct with future library scans (ie, missing metadata), or will I need to manually refresh?

 

Just wondering if I should keep a list as I add media.

 

Thanks for the help

If Emby is showing empty images like in post 7 you will have to manually delete them or do a Refresh w\ replace all images.

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