No direct playback of 4 RefFrames MKV files

[Sebmuh83 1]

Hi all,

 

have some issues with playback of some MKV files.

 

I'm running emby Server 4.4.0.22 beta on Synology NAS DS1819+

 

I've disabled encoding in in user settings, because it's not needed.

I've enough upload for streaming FullHD, or even 4K over the internet.

Also the DS isn't that good for encoding and sometimes the ffmpeg encoding hang up in processes even if there is no encoding running.

Just rebooting the DS solves this.

 

It's all running fine most x264, or x265 are played fine.

But i have issues with some x264 files that did not play.

Just a spinning circle for a second and thats it - no error, nothing

 

I figured out that these files that don't play are encoded with 4 RefFrames.

5 RefFrames files are just playing fine.

 

This issue just exist on AndroidTV Apps!

 

Tested:

 

NVidia Shield

Amazon 4K FireTV Stick

Sony Smart TV

 

 

These files are playing fine on:

 

Galaxy S10+

Galaxy Tab S4

Emby Theatre for Windows

 

 

So this is an AndroidTV App related issue.

 

Is there a wayfor you to fix it? 

Edited March 12, 2020 by Sebmuh83

[ebr 16184]

Hi.  If you set your server settings to default, do they play properly?

 

If not, can  you please reproduce the issue and provide logs?

 

Thanks.

 

How to Report a Problem

[Ratatouille 14]

Not sure if is related I got Mkv just black screen sounds ok on NVidia Shield

Same movie playing fine on Samsung app

[Ratatouille 14]

Anyway I sent a log thru the app yesterday waiting for a work around.

[ebr 16184]

Anyway I sent a log thru the app yesterday waiting for a work around.

 

 

Reproduce your problem and then use this button to send the log.  Then add the following information to your report in the forum:

 

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
• The time you sent the log (in Eastern Time please - UTC -5)
• The name of the Emby user on the local server that was logged in at the time

[ebr 16184]

Also, did you try this?

 

 

Hi.  If you set your server settings to default, do they play properly?

[Ratatouille 14]

The log was sent today few min ago around 9:25 am guest was the user trying to play " Single White Female" sound ok but black screen

 

Sent from my PH-1 using Tapatalk

[Ratatouille 14]

Also, did you try this?

How do I set default to server?

 

Sent from my PH-1 using Tapatalk

[Luke 42078]

@@ebr will let you know what settings he was referring to. Thanks.

[ebr 16184]

I was referring to this:

 

 

I've disabled encoding in in user settings, because it's not needed.

[ebr 16184]

The player cannot figure out what kind of video this is:

03-16 06:24:51.567 15073 15073 D EventLogger:   Renderer:0 [
03-16 06:24:51.568 15073 15073 D EventLogger:     Group:0, adaptive_supported=N/A [
03-16 06:24:51.568 15073 15073 D EventLogger:       [ ] Track:0, id=1, mimeType=video/x-unknown, res=720x400, supported=NO_UNSUPPORTED_TYPE
03-16 06:24:51.568 15073 15073 D EventLogger:     ]
03-16 06:24:51.568 15073 15073 D EventLogger:   ]

[Ratatouille 14]

So why they are playing from other clients?

So far I am very disappointed with the shied.

[ebr 16184]

They very well may be playing differently on other apps.  Did you do as I suggested and undo the things you disabled on the server?

[Ratatouille 14]

Do you mean HW encoding ?if yes make no difference.

[Luke 42078]

The video player that we're using is just having trouble with the file for whatever reason, so we're doing the best that we can with it by falling back to transcoding in order to allow it to play successfully.

[Ratatouille 14]

Can you recommend an other video player witch is able to play with emby?

[Ratatouille 14]

Got it working with VLC.

[Luke 42078]

With the player we embed into the app we stay on top of updates for it, and it is constantly improving with new development. Over time I'm sure it will get more and more resilient to handle more variations within media files.

[ebr 16184]

Is an ffmpeg log produced when you play this item?