Playback error

[Luke 42077]

Did you forget to attach it?

[M3th0s 14]

Apologies had to remove server info!

[Luke 42077]

Can you attach the complete contents?

[M3th0s 14]

Have pm'd you

[M3th0s 14]

Did you manage to find anything?

[Luke 42077]

What are you clicking play on?

[M3th0s 14]

The play button?

[Luke 42077]

Where?

[M3th0s 14]

Image attached.

 

This is chrome, via organizr (however going through the emby web app produces the same result). Phone also doesn't play anything.

 

[Luke 42077]

Are you on localhost?

[M3th0s 14]

Accessing the server remotely

[Luke 42077]

Is there a reverse proxy involved? Are you able to try locally to compare?

[M3th0s 14]

There is a reverse proxy involved, and unfortunately I can't access this server locally.

[Luke 42077]

Right now i have no ideas as I don't see any obvious problems for us to look at.

 

I would suggest comparing your reverse proxy configuration to that of @@pir8radio

[Luke 42077]

Did this help?

[gabbo126 0]

Hi. I'm joining this thread because I'm facing the same error message (see screenshot). This happens with every file in my library that I try to play from my desktop browser. Using android app I get an infinite loading loop. I updated today to version 4.4.1.0 but nothing changed. Here are the most recent logs.

 

 

embyserver.txt

ffmpeg-transcode-3cde217b-3071-4d4c-916d-dd425b75a240_1.txt

ffmpeg-transcode-25f40c34-9c3c-4478-a054-1ea6976bc11a_1.txt

ffmpeg-transcode-fe1c9d89-0c42-45a9-a5af-673a00736268_1.txt

[Luke 42077]

Looks the server is being denied access to your file:

11:57:41.448 /mnt/4fb3620b-432a-42ad-9416-d863962eea40/Video/Film/American Hustle - L'apparenza inganna (2013).mp4: Permission denied

[Luke 42077]

I would suggest taking a look at our file permissions guide:

https://emby.media/community/index.php?/topic/32218-file-permissions-guide-for-new-linux-users

Please let us know if this helps. Thanks.

[gabbo126 0]

Looks the server is being denied access to your file:

11:57:41.448 /mnt/4fb3620b-432a-42ad-9416-d863962eea40/Video/Film/American Hustle - L'apparenza inganna (2013).mp4: Permission denied

 

 

I would suggest taking a look at our file permissions guide:

https://emby.media/community/index.php?/topic/32218-file-permissions-guide-for-new-linux-users

Please let us know if this helps. Thanks.

I checked permission with ls -l and this was the output:

-rwxrw-r-- 1 dietpi dietpi 1590379776 Sep 19  2019 'American Hustle - L'\''apparenza inganna (2013).mp4'

In this case, the read permission shouldn't be granted to every user?

 

[Luke 42077]

 

 

In this case, the read permission shouldn't be granted to every user?

This permission is not related to emby users, it's related to users on the local machine. When you install Emby Server, we create a user called "emby" on the machine, and this user needs to have permission to the files. Please let us k now if this helps. Thanks !

[gabbo126 0]

This permission is not related to emby users, it's related to users on the local machine. When you install Emby Server, we create a user called "emby" on the machine, and this user needs to have permission to the files. Please let us k now if this helps. Thanks !

 

Ok, that's clear. But according to linux permission handling, the read permission ® in my case is granted not only to the owner (first set of characters), but also to the group (second set) and to the rest of the users (third set). So how is possible that access to that file is denied for emby? What I'm missing?

[Luke 42077]

did you make sure the permissions are applied recursively? it's always possible that they are set on a top level folder, but then there's a node somewhere underneath with it's own permission set.

[gabbo126 0]

did you make sure the permissions are applied recursively? it's always possible that they are set on a top level folder, but then there's a node somewhere underneath with it's own permission set.

Yes I applied chmod -R to the main folder so that every media file has the same permission of the example I provided above.

[Q-Droid 989]

Files need at least 'r--' for access. Directories need at least 'r-x'.

[gabbo126 0]

Here's the problem. The execute bit was missing in the parent folder. Thanks