Cannot play a episode

[Sakashi 0]

Hello,
I got a problem playing one file on Emby. It is stuck at loading and never starts to play.

If I open it on my phone, it starts as it should. Not easy to read why in the logs. Need help

Logs.txt

Edited March 3, 2020 by Sakashi

[Luke 42077]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue:

https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost

Thanks!

[Sakashi 0]

Added the logs now and a screenshot. Might be hard to see from the screen shot, but it wont start beyond that point, even on local network. Tested in Chrome and Edge, same error. But no error message. Other media starts as it should

Edited March 3, 2020 by Sakashi

[Luke 42077]

Hi, was there also an ffmpeg log?

[Sakashi 0]

Tried again and generated the log. Transcoding issue?

ffmpeg Log.txt

[Sakashi 0]

@@Luke

Did the logs tell you anything here?

[Sakashi 0]

Did the logs miss anything? I have some trouble to see the reason why this won't start. Is it the file?

[Luke 42077]

I've assigned it to one of our developers. We're looking into it. Thanks.

[softworkz 5066]

The transcoding seems to run as expected. 

 

Would you mind retrying with the 4.4 release which will be out shortly?

Most likely it will be already fixed..

[Sakashi 0]

Sweet I will test as soon as it's out 

[Sakashi 0]

Updated to 4.4.0.27 version now. But still cannot play that one file. I can start the file on my phone tho, but not in chrome og edge. 

[Luke 42077]

Is it just this one file?

[Sakashi 0]

Yes, just one thing I cannot play. One file

And it works in Windows Media Player, through Emby on the phone app and the Windows 10 store app. But not the browser 

[Luke 42077]

Then why not just convert the file? our media conversion feature can help with this.

[Sakashi 0]

Converting the file to TV format worked =) But why did it have to be converted to work for the browser?

[Luke 42077]

It's hard to say. If you can provide us with a copy of the original file we can test it out and get to the bottom of it.

[Sakashi 0]

Sadly, the file is gone. Recorded from DVR and deleted it after watching it. But good to know converting works wonder =) Thanks for the help

[Luke 42077]

Ok thanks for the feedback.