Recommendations on settings for remote family users

[simonmason 19]

I am using Emby within our house - mostly TVs that are hard wired through ethernet.  As much as possible I store content at 4K for use in the house.  I have kids away at college and they have a hard time watching 4K movies.  One is on an LG TV and they have to drop the bitrate on their end down to a level that severely degrades the quality in order to watch this.  I don't have an LG TV so I am not clear on the settings,

 

Is it best to store a 4K version and then store a copy at a lower resolution?  If so, what options should I select on the Convert menu - I am unclear as to the need/difference between 4 mbps vs 8 mbps and so on?  Thanks.

[Luke 42083]

Hi, what bitrate do they have to drop it to?

[simonmason 19]

They have to drop to 480

[Luke 42083]

Is that the bitrate?

[simonmason 19]

I am not sure exactly what they are doing but they said they have to reduce it down to 480p - 720kbps in the interface in order for it to play ok.

[Luke 42083]

@@simonmason that doesn't sound normal. this could be due to ISP throttling, perhaps on their end. Have you looked into this?