emby often freeze at start of a movie

[brofjst 0]

Hi guys!

When i start a movie emby freezes at the loading screen

Arch Linux

emby-server 4.3.1.0-4

Server's log

ffmpeg log.txt

embylog.txt

log 4.4.2.txt

ffmpeg 4.4.2.txt

Edited April 29, 2020 by brofjst

[Luke 42078]

Hi, and the ffmpeg log?

[brofjst 0]

ffmpeg log

[Luke 42078]

Can you please attach that to this post? Thanks.

[brofjst 0]

done!

[Luke 42078]

Can you try lowering the in-app quality setting? Thanks.

[brofjst 0]

i lowered to 480p (it was 1080p) the issue persists

 

Update: if i change subtitles 2 or 3 times in a row, the video get stuck: it seems that every time i do an action that force the video to reload, there is an high probability that emby freezes

 

Update 2: lowering again the quality (360p) solved the issue: how can i solve it? i've always watched video at a much higher resolution with emby and the issue didn't appear in the past

Edited February 27, 2020 by brofjst

[Luke 42078]

Is this on a remote connection?

[brofjst 0]

both remote and local
 

i do not think that the issue is the connection quality: i can watch, even in remote, the avenger movie at 1080p 10Mbps HVEC  w/o any issue.
i think the problem is related to certain files but i do not understand what it could be: every movie in my library si converted to H265 with handbrake, some movies works perfectly, others presents some issues like breaking bad in which when i try to change subtitles language or audio language emby crashes (but if i change audio/subtitles in the avengers movie there is no issue).

I've also noticed that the "resume from" function is a bit bugged, sometimes if i use it to start a movie emby crashes, and it will keep to crash everytime i try to resume the movie, the only way to fix the bug is play from beginning the movie, then the resume function back to work

Edited March 4, 2020 by brofjst

[Luke 42078]

Can you provide a sample video for testing? Thanks.

[brofjst 0]

Resume bug https://streamable.com/5hd1c

Subtitles/audio switch bug https://streamable.com/771ns

 

In this video https://streamable.com/c0soc i show the issue with the resolution (this is the same movie that i posted in the second video which freezed when i switched subtitles at a resolution of 720p.): i started with an high resolution of 720p 2Mbps and emby loaded it correctly, then i switched to a much lower resolution 360p and i tried to switch audio/subtitles many times and emby never crashed, then i switched to a very high resolution 720p 10Mbps and emby loaded it correctly, but when i tried to switch audio language emby crashed

 

Update: Sometimes emby crashes even if i switch resolution, but is aleatory: i've just switched from 720p 2Mbps to 720p 10Mbps and it crashed; it was the same breaking bad episode posted it the last 2 videos.
The only way to avoid any bug is to set all the setting before start the movie in the following screen https://i.ibb.co/3ddC9Fq/Screenshot-from-2020-03-04-18-40-09.png

The problem is that in that screen there is no option for video quality so if i wanna change it i have to start the video, switch the quality, emby crashes, restart the video (it remembers the last setting)

Edited March 4, 2020 by brofjst

[Luke 42078]

I mean the actual video, rather than a demonstration of the problem. Is that possible?

[brofjst 0]

Sure https://mega.nz/#!UwgXjQaD!oVnzqL2L_wSuYcqxYC5T-UON-mfNrUIRe5pAplO3huU

[BobbyCR 13]

Is this Direct Play?

 

i had an issue with the subtitles type SUB on my TV, or my tablet can't remember which one, so if i changed the subtitles it will freeze but it was actually changing to trans-coding because the subtitles were not supported by the device i was watching on.

 

Not saying that's the issue here but it could be worth checking.

[brofjst 0]

Is this Direct Play?

 

i had an issue with the subtitles type SUB on my TV, or my tablet can't remember which one, so if i changed the subtitles it will freeze but it was actually changing to trans-coding because the subtitles were not supported by the device i was watching on.

 

Not saying that's the issue here but it could be worth checking.

mmm would be strange, it does the same thing when i switch audio language and also it loads correctly if i start it from beginning, the issue appears when i switch audio/sub during the execution of the movie

Edited March 9, 2020 by brofjst

[Luke 42078]

Are you still running into this?

[brofjst 0]

Yes

[brofjst 0]

should i surrender to this issue?

[Luke 42078]

Can we look at another example using the 4.4.2 release? Thanks.

[brofjst 0]

Attached new logs

[Luke 42078]

When you say it freezes at the start, does it ultimately recover and start playing?

[brofjst 0]

no, if i "resume from minute" it does not start, neither waiting some minutes, the only way to make it work is to play the movie from beginning.
Also it still crashes when i switch subtitles or audio language

[Happy2Play 9780]

@@Luke if this is a item with a Resume point and the item is transcoded, wouldn't one have to wait on the server to retranscode to said resume point?

 

Same goes for changing subtitle or audio tracks.

 

But it appears the title does not match the issue being described if a item plays from the beginning.

[EmbyServidor 0]

On 4/30/2020 at 12:39 AM, Luke said:

When you say it freezes at the start, does it ultimately recover and start playing?

In my case yes! Any ideas? 

[Happy2Play 9780]

2 minutes ago, EmbyServidor said:

In my case yes! Any ideas? 

Sorry the topic is over a year old.  Can you go over a specific example and provide server and ffmpeg logs if present.