Portrait Video Problem

[vhuang1103 0]

Dear Support:

                      I use emby with my Andorid TV(Sony XBR-75X900F)，When I play the Portrait video(record by mobile phone) on TV，It have wrong direction

 

                      But play well via emby web

 

                      Please see the attachment

 

TV

 

Web

 

[Luke 42077]

Hi there, what version of the app are you running on Android TV?

[vhuang1103 0]

Hi there, what version of the app are you running on Android TV?

Hello~I use the recent app on Android TV,It should be 1.7.78g

[ebr 16169]

Hi.  If you use the "Playback Correction" menu, does it correct it?

[vhuang1103 0]

Hi.  If you use the "Playback Correction" menu, does it correct it?

 

Hello~It seen not correction to right direction after I use "Playback Correction"

 

[ebr 16169]

That was after selecting "Yes" on the playback correction dialog?  Try it again...

 

You can use that option repeatedly to try different methods of playback.

[vhuang1103 0]

That was after selecting "Yes" on the playback correction dialog?  Try it again...

 

You can use that option repeatedly to try different methods of playback.

 

Yes,That was use playback correction one time

 

and I use playback correction again during play the video,Emby tell me "Too Many Erorrs,Give Up"

 

And return to the play menu

[ebr 16169]

There should have been some ffmpeg logs generated.  Can I see those?

 

Looks like even ffmpeg is having trouble with the orientation...

[Luke 42077]

Can you attach an ffmpeg log example? Thanks.

[vhuang1103 0]

Hello~Please see the attachment

log.zip

[ebr 16169]

Okay, so even when transcoding it still doesn't orient properly so that would indicate to me something strange about the recording (or at least unexpected by us and ffmpeg).

 

@@softworkz, you see anything interesting?

[softworkz 5066]

Okay, so even when transcoding it still doesn't orient properly so that would indicate to me something strange about the recording (or at least unexpected by us and ffmpeg).

 

@@softworkz, you see anything interesting?

 

The required rotation is indicated in two different ways in the source video:

1. Metadata "rotate"
2. Side-Data: Transform matrix

 

When running ffmpeg (no matter whether directstream or transcode), we're always stripping off all metadata, that means #1 gets lost and #2 is preserved.

That would explain why some clients show the video rotated (those looking for #2) and other won't (those looking for #1).

[vhuang1103 0]

The required rotation is indicated in two different ways in the source video:

1. Metadata "rotate"
2. Side-Data: Transform matrix

 

When running ffmpeg (no matter whether directstream or transcode), we're always stripping off all metadata, that means #1 gets lost and #2 is preserved.

That would explain why some clients show the video rotated (those looking for #2) and other won't (those looking for #1).

 

Hello~Does this mean my video file had incorrect information for rotation

 

          But the Emby Web Player is play well

[softworkz 5066]

Hello~Does this mean my video file had incorrect information for rotation

 

          But the Emby Web Player is play well

 

No, the information is at two different places and one of them isn't preserved by Emby right now.

 

 

[vhuang1103 0]

Got it,Hope this can be fix in the new version~THKs

[Darkjeje 11]

I have the same problem with android TV last version.

I wait a new version

[Davkoks 0]

Still the same problem, actual version 2.0.98g - Android TV 11
All problems just like mentioned above, i'm not sure if i should unlock app with this type of errors.

 

[Luke 42077]

4 hours ago, Davkoks said:

Still the same problem, actual version 2.0.98g - Android TV 11
All problems just like mentioned above, i'm not sure if i should unlock app with this type of errors.

 

@Davkoks

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[Davkoks 0]

On 12/10/2023 at 11:58 PM, Luke said:

@Davkoks

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

I haven't done anything like that on TV, I'll check it ASAP. 
Meanwhile same videos on mobile app on phone works fine.

[Davkoks 0]

On 12/10/2023 at 11:58 PM, Luke said:

@Davkoks

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

@Luke
Helo
In an application installed from .apk, the effect is the same.
instaled version: Emby for Android 3.3.50 (taken from links provided by You)

I've tried play this video from usb-drive and effect is the same as well.
After all, it looks like tv have some weird codecs in it

[Luke 42077]

On 12/13/2023 at 1:28 PM, Davkoks said:

@Luke
Helo
In an application installed from .apk, the effect is the same.
instaled version: Emby for Android 3.3.50 (taken from links provided by You)

I've tried play this video from usb-drive and effect is the same as well.
After all, it looks like tv have some weird codecs in it

So 3.3.50 plays in correct orientation on your phone but not your TV? That's what you're saying? Both at 3.3.50?

[Davkoks 0]

On 12/17/2023 at 8:03 AM, Luke said:

So 3.3.50 plays in correct orientation on your phone but not your TV? That's what you're saying? Both at 3.3.50?

@Luke

Unfortunetly yes.

I've checked playing thesame video directly from memory, and both, default preview, and from VLD player instyaled on TV had problems with it. (emby was better in retaining vertical in this case but instead of rotating view, it stretched the image - other aps havent rotate it)

[Luke 42077]

Can you provide a copy of the video for testing? Thanks.

[Luke 42077]

Hi, did you test to make sure that the problem occurs with the sample that you cut?

[Davkoks 0]

22 hours ago, Luke said:

Hi, did you test to make sure that the problem occurs with the sample that you cut?

All videos from my phone work the same way (same video record settings) . I did not test it in android version of app installed on TV, but behavior on Android TV version was wrong as mentioned before.