hardware transcoding what am i doing wrong

[MisterAngelus 7]

I got a new video card GTX 1650 and i'm trying hardware transcoding and no matter what i do it seems to use the cpu 

 

these files have no subtitles so i thought it would use the GTX and not the cpu

 

here are my settings

 

 

 

 

 

[Luke 42081]

Hi there, did you follow our hardware acceleration setup guide?

[MisterAngelus 7]

hi there 

 

I guess i'm having trouble understanding how to set it up

 

I thought all you needed was the proper hardware and to enable it

 

I do have the latest drivers which it recommends other then that i'm at a loss of what to do to get it to work

Edited February 14, 2020 by MisterAngelus

[Luke 42081]

Why do you feel something is wrong?

[MisterAngelus 7]

I attached an image during a  conversion i just attempted   looks to me it's using the CPU

 

I'm trying to figure how to setup and get it to use my GPU Which I think Emby supports

 

so i must have a missed a step

[Luke 42081]

Example log?

[MisterAngelus 7]

is the log for conversion  just the emby server log?

[MisterAngelus 7]

no it must be the emby trascode.txt it just created when i started it to give you a fresh log

[MisterAngelus 7]

do you have a preferred length i let this convert  before stopping it to give you enough information

[Luke 42081]

Yes just the transcode log, no preferred lenght.

[MisterAngelus 7]

your requested  log

ffmpeg-transcode-dad319bd-164e-4071-98ba-37490c3c36ee_1.txt

[Luke 42081]

Ok this is 10-bit content. This should be improved with the next release. Thanks.

[MisterAngelus 7]

hmm I didnt know that I thought it was 8-bit

 

 

according to the emby web interface 

 

Color space bt709

Color transfer bt709

Bit depth8 bit

Pixel formatyuv420p

Ref frames1 NAL4

 

 

but if it's 10 that would explain it

[Luke 42081]

Sorry, my mistake. I think you're right. There's a lot of hardware transcoding improvements coming in the next release that may help with this. @@softworkz can take a look.

[MisterAngelus 7]

not a big deal  I've just heard everybody talk about hardware  acceleration transcoding and thought with the new card  i would love to get to work

[softworkz 5071]

Sorry, my mistake. I think you're right. There's a lot of hardware transcoding improvements coming in the next release that may help with this. @@softworkz can take a look.

 

This is a bug that is fixed in the upcoming release. Sorry for the inconvenience.

[MisterAngelus 7]

awesome.. so next release i can get to convert using my gpu!

[pir8radio 1312]

now that's customer service....