V@l123 3 Posted February 9, 2020 Posted February 9, 2020 (edited) Hi Few days ago automatic or manuel download of subtitles stop working. I checked if my account on onpensubtitle website was still working and it was. I tried to uninstall ad reinstall opensubtitle plugin but it didn't solve my issue. Emby version is 4.3.1.0 Opensubtitle plugin version is 1.0.22 in attachment you will find the error message i get from the log Any idea on how to solve this problem ? Thanks opensub_error.txt Edited February 9, 2020 by V@l123
Luke 42079 Posted February 9, 2020 Posted February 9, 2020 Hi, looks like a problem on their end. I would try it again later today and see if it resolves itself. Thanks.
V@l123 3 Posted February 9, 2020 Author Posted February 9, 2020 (edited) I just made a new test and i still got the same error Edited February 9, 2020 by V@l123
V@l123 3 Posted February 10, 2020 Author Posted February 10, 2020 Still KO for me Any idea of what should i check now ?
Luke 42079 Posted February 10, 2020 Posted February 10, 2020 I don't know at this point. Are you using a vpn? If so you could try turning that off.
V@l123 3 Posted February 11, 2020 Author Posted February 11, 2020 Hi, I still have the same issue and my emby logs are getting bigger and bigger (probably because it try to check subtitles every 15 minutes) I try to create another account on opensubtitle but the problem is still the same In attachment you will find the log of emby just after a fresh restart and when i tried to check for subtitle emby_start_log.txt
Luke 42079 Posted February 11, 2020 Posted February 11, 2020 I see you're on windows 10. Is windows up to date? Are you on windows insider?
V@l123 3 Posted February 11, 2020 Author Posted February 11, 2020 I'm not on windows insider. I just made the last update of windows and the error still ocur
Luke 42079 Posted February 13, 2020 Posted February 13, 2020 Do you have any security software installed?
V@l123 3 Posted February 13, 2020 Author Posted February 13, 2020 I just tried to dosable firewall and i still got the same error message
Luke 42079 Posted February 13, 2020 Posted February 13, 2020 I don't think this will make a difference but what if you try disabling ipv6 on your router?
V@l123 3 Posted February 14, 2020 Author Posted February 14, 2020 I just check and it seems that ipv6 is not enable on my router
V@l123 3 Posted February 16, 2020 Author Posted February 16, 2020 with the last version of the plugin (publish yesterday) I still got the same error
V@l123 3 Posted February 23, 2020 Author Posted February 23, 2020 Hi, Do you have any update on this issue ? I'm the only one to get this problem ? I attach another log file if it help opensub_error.txt
Happy2Play 9780 Posted February 23, 2020 Posted February 23, 2020 Is your country blocking OpenSubtitle? https://emby.media/community/index.php?/topic/82103-warn-opensubtitlesorg-blocked-by-all-major-isps/?hl=warn
Luke 42079 Posted February 23, 2020 Posted February 23, 2020 I'm sorry but I just don't know what the issue is at the moment, and no, I don't see anyone else reporting this. We're doing our best to try and investigate this.
V@l123 3 Posted February 25, 2020 Author Posted February 25, 2020 Hi Luke, at 21:21 (french time zone) i still had the error but now 22:20 it's working fine I didn't do anything special. Do you need some log in order to investigate what happen ?
Luke 42079 Posted February 25, 2020 Posted February 25, 2020 No that's OK, thank you. Glad to hear it's working now !
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