No confirmation email. PLEASE Help

[ghostworker 1]

new to emby. maybe switching from plex. Anyone know why i wouldn't receive a confirmation email with key code after paying (through apple pay)? I emailed the support email (billingsupport@emby.media) twice now and haven't heard back. retrieve key says non supporter email. 

 

billingsupport@emby.media

[Luke 42086]

HI there, welcome and apologies for the inconvenience. when Eric sees this in the morning he'll get you squared away. Thanks.

[ebr 16195]

Hi.  Billing support took care of this for you, correct?

[ghostworker 1]

yes it's been sorted.