How to get premiere features

[bigfry 3]

I thought I'd treat myself to a Premiere key, but haven't had any luck. The wiki says it usually takes a couple minutes to get the key emailed, but I've been waiting since Monday night, and tried two emails to billingsupport@emby.media with no response. How long does it actually take, or is something else going on? I hate making a forum post about it, but I really was expecting to get the key a couple minutes after Paypal emailed me the receipt.

[Luke 42085]

Hi there, we're sorry to hear about this. Did you check your spam folder to see if it might have gotten trapped in there?

 

 

 

tried two emails to billingsupport@emby.media

When Eric sees this in the morning he'll get you squared away. Apologies for the delay.

[bigfry 3]

Hi there, we're sorry to hear about this. Did you check your spam folder to see if it might have gotten trapped in there?

Assiduously! I was hoping it was just an email hiccup, but nothing on my end.

[ebr 16195]

Hi.  We have not received any emails from you but I do see you have purchased a key.  Something with your email system must be stopping communications with us.

 

I will PM you your key.

 

Thanks.

[bigfry 3]

Hi.  We have not received any emails from you but I do see you have purchased a key.  Something with your email system must be stopping communications with us.

 

I will PM you your key.

 

Thanks.

Thank you, I got the PM and will try it out when I'm in front of my server.

 

My email server was reporting a DKIM problem on my side that probably got my emails into your spam. That's good to know, and has been resolved. I did also go through my email server's incoming logs, and don't see any attempt at the initial key being sent. I have all spam filtering off at the domain level, and everything with a validly formatted email address that got to my server went through to my inbox. So, not sure where the initial disconnect happened, but thank you.