Nvidia Shield is transcoding hevc movie

[WhoDis 1]

Hello

 

tried to play a 4k h265 movie but it is transcoding

 

the bandwidth is fine

 

attached the logs

 

 

 

I disabled transcoding server side and tried again

 

say heavy pixelation but server reported a direct stream

attached logs for that too

ffmpeg-transcode-4596b4f6-4d42-49ae-897e-ac29eb6b583d_1.txt

ffmpeg-remux-51bd75d3-47e2-46b7-bd79-ae02105b071d_1.txt

Edited January 26, 2020 by supedup321

[Luke 42079]

Hi there, did you explore the stats feature in the video player to learn why it was transcoding?

[vdatanet 1617]

I don't know why it's transcoding. But pixelation while remuxing HEVC content is a known issue:

 

https://emby.media/community/index.php?/topic/78639-when-remuxing-hevc-dts-movies-green-artifacts-are-shown

Edited January 26, 2020 by vdatanet

[ebr 16184]

Hi.  The audio (true HD) wasn't supported by your system so needed to be converted and it looks like you probably had some graphic subtitles selected as well which then needed to be burned in.  If you select a compatible audio track, all of that would probably be negated.

[WhoDis 1]

Hi there, did you explore the stats feature in the video player to learn why it was transcoding?

 

 

hey ill confirm with the user but I got this on my dashboard

 

 

https://imgur.com/a/H9Ku6Kq

Edited January 27, 2020 by supedup321

[WhoDis 1]

I don't know why it's transcoding. But pixelation while remuxing HEVC content is a known issue:

 

https://emby.media/community/index.php?/topic/78639-when-remuxing-hevc-dts-movies-green-artifacts-are-shown

thank you I will try your troubleshooting 

 

 

Hi.  The audio (true HD) wasn't supported by your system so needed to be converted and it looks like you probably had some graphic subtitles selected as well which then needed to be burned in.  If you select a compatible audio track, all of that would probably be negated.

 

 

ok thank you so much!