chudak 24 Posted January 25, 2020 Posted January 25, 2020 (edited) Select a series, download, episodes show up in download section on iPhone, status shows "transferring" for some files, still status does not update (!), and then 1-2 files finish download and the rest does not. It used to work better, but now no love at all, very frustrating and disappointing ! Edited January 25, 2020 by chudak
Luke 42077 Posted January 25, 2020 Posted January 25, 2020 Hi, are you being patient? Please discuss an example and see how to report a problem: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost Thanks.
chudak 24 Posted January 25, 2020 Author Posted January 25, 2020 Hi, are you being patient? Please discuss an example and see how to report a problem: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost Thanks. Oh you won't believe how patient I was ! I believe we discussed it before and reports were filed and no love, no status updates and no downloads It'd be great to hear from other users say otherwise.
chudak 24 Posted February 8, 2020 Author Posted February 8, 2020 Where is your previous report about it? @@Luke I'd like to collect all related info for this problem. What is the best place to look for it ?
Luke 42077 Posted February 8, 2020 Posted February 8, 2020 How to report a problem: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost Thanks.
chudak 24 Posted February 8, 2020 Author Posted February 8, 2020 @@Luke here is all steps. Select a movie in iPhone Emby app and say Download Via iPhone app, Downloads - nothing being downloaded shown (!) Via browser emby server management - the selected movie shown as "Ready To Transfer" This all stay unchanged forever and as result no movie got downloaded. Logs file embyserver.txt don't show anything related to this download I tried in different network configurations, e.g. tried download on local WiFi network as well as on cell network with the same results. Note: same steps work fine on iPad (!)
Luke 42077 Posted February 8, 2020 Posted February 8, 2020 Did you make sure to attach the information requested?
chudak 24 Posted February 8, 2020 Author Posted February 8, 2020 (edited) Did you make sure to attach the information requested? you mean logs ? nothing in it Edited February 8, 2020 by chudak
chudak 24 Posted February 8, 2020 Author Posted February 8, 2020 (edited) Yes and discussion of an example. And this thread is not "discussion of an example" ? Confused Edited February 8, 2020 by chudak
chudak 24 Posted February 8, 2020 Author Posted February 8, 2020 Yes and discussion of an example. Sent you logs URL privately
chudak 24 Posted February 9, 2020 Author Posted February 9, 2020 Sent you logs URL privately @@Luke Is it enough for you to take a look ?
Happy2Play 9780 Posted February 9, 2020 Posted February 9, 2020 (edited) I am on Windows but testing this with a Movie I can only get my iPhone 7 to download if I select 4Mbps or lower. Anything higher I get this error. 2020-02-09 11:50:16.850 Error HttpServer: Error in ReceiveAsync *** Error Report *** Version: 4.4.0.12 Command line: Y:\Emby-Server\system\EmbyServer.dll -noautorunwebapp Operating system: Microsoft Windows NT 6.2.9200.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///Y:/Emby-Server/system/System.Private.CoreLib.dll System.Environment.Version: 3.1.1 Processor count: 12 Program data path: Y:\Emby-Server\programdata Application directory: Y:\Emby-Server\system System.IO.IOException: System.IO.IOException: Unexpected end of stream at Microsoft.AspNetCore.WebSockets.Protocol.CommonWebSocket.EnsureDataAvailableOrReadAsync(Int32 bytesNeeded, CancellationToken cancellationToken) at Microsoft.AspNetCore.WebSockets.Protocol.CommonWebSocket.ReadNextFrameAsync(CancellationToken cancellationToken) at Microsoft.AspNetCore.WebSockets.Protocol.CommonWebSocket.ReceiveAsync(ArraySegment`1 buffer, CancellationToken cancellationToken) at System.Net.WebSockets.WebSocket.ReceiveAsync(Memory`1 buffer, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.KestrelHost.KestrelWebSocket.StartReceive() Source: Microsoft.AspNetCore.WebSockets.Protocol TargetSite: Void MoveNext() Edited February 9, 2020 by Happy2Play
chudak 24 Posted February 9, 2020 Author Posted February 9, 2020 I am on Windows but testing this with a Movie I can only get my iPhone 7 to download if I select 4Mbps or lower. Anything higher I get this error. That's interesting. My server is on ubuntu 16.04 I tried 4Mbps and actually saw conversion progress on the server side. However after conversion completion - still nothing was downloaded on iPhone
chudak 24 Posted February 9, 2020 Author Posted February 9, 2020 @@Happy2Play I can't find any traces of a file being downloaded in my logs. How do you know that error related to your download ?
Happy2Play 9780 Posted February 9, 2020 Posted February 9, 2020 That's interesting. My server is on ubuntu 16.04 I tried 4Mbps and actually saw conversion progress on the server side. However after conversion completion - still nothing was downloaded on iPhone I never let the process finish, I will do a complete test and update here.
Happy2Play 9780 Posted February 9, 2020 Posted February 9, 2020 @@Happy2Play I can't find any traces of a file being downloaded in my logs. How do you know that error related to your download ? The corresponding line above the error. 2020-02-09 11:47:14.627 Info HttpServer: HTTP Response 200 to 192.168.xxx.x. Time: 1ms. http://server:8096/emby/Sync/Jobs?UserId=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxb&IncludeProviders=ConvertSyncProvider 2020-02-09 11:47:14.736 Error HttpServer: Error in ReceiveAsync
chudak 24 Posted February 9, 2020 Author Posted February 9, 2020 The corresponding line above the error. 2020-02-09 11:47:14.627 Info HttpServer: HTTP Response 200 to 192.168.xxx.x. Time: 1ms. http://server:8096/emby/Sync/Jobs?UserId=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxb&IncludeProviders=ConvertSyncProvider 2020-02-09 11:47:14.736 Error HttpServer: Error in ReceiveAsync I don't see such error on my log But if I have converted movie file via my server Wen UI manager, don't I have to be able to find this file/movie name in the log ?
Happy2Play 9780 Posted February 9, 2020 Posted February 9, 2020 My 4Mbps download transferred upon conversion completion. But am unable to download anything higher in my testing. @@Luke
Luke 42077 Posted February 11, 2020 Posted February 11, 2020 My 4Mbps download transferred upon conversion completion. But am unable to download anything higher in my testing. @@Luke Why weren't you?
Happy2Play 9780 Posted February 11, 2020 Posted February 11, 2020 Why weren't you? They show up in the Download list and stay at 0% with the error from post 14 in the log. https://emby.media/community/index.php?/topic/81862-download-simply-does-not-work-does-it-work-for-you/?p=842144
chudak 24 Posted February 19, 2020 Author Posted February 19, 2020 Are you still running into this? @@Luke Oh yes, just tried again. Did you fix anything there ? Pls fix !
chudak 24 Posted February 21, 2020 Author Posted February 21, 2020 @@Luke What is interesting that music files do work, but video does not download at all, and again only on iPhone XS
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