Emby stopped identifying movies

[Frankst 0]

Hi All,

 

Have been using Emby for a long time without any major issues, until now.

Since a couple of weeks Emby stopped identifying content. Also trying to identify manually delivers no results.

I Have tried renaming new content, but since I always used the format "Moviename" (YEAR), I do not expect that that is the issue. Looking up files at https://www.themoviedb.org directly works fine with the names used in my storage.

 

Attached the log, and notice issues around the time 2020-01-18 20:23:31.855.

 

 

Thanks!

 

Frank

 

Embylog.txtEmbylog.txt

Edited January 18, 2020 by Frankst

[Happy2Play 9785]

Sorry no attached log

[Luke 42085]

Hi there, yes, please discuss an example and attach the emby server log. Thanks !

[Frankst 0]

Sorry, forgot to add it to the post

[Luke 42085]

It would appear you're having a network problem. Emby Server is not able to make any communication with the outside world and that is the reason for your problem. Most likely you have something blocking the traffic such as firewall, security software, or VPN. If you can resolve this then that should take care of this.

[Frankst 0]

Thanks for your Reply Luke. I am not aware of any changes to ny firewall or network but will check it out.

 

Best,

 

Frank

[Luke 42085]

Let us know what you find. Thanks.

[Frankst 0]

Tried to sort out what could be the root cause by disabling Windows firewall and whitelisting the server where Emby runs on my Pfsense firewall, but without result. Checked all blocked traffic to see if trafffic was blocked indeed but nothing in the log.

Installed a second instance of Emby on a VM running on the server. Tested with media files from the server: Internet accessible

Reinstalled  Emby on the server: rebuilds media info, so internet accessible.

 

After being online for two days: noticed that I am no longer able to look up media, logs are showing time outs again.

 

Seems that there is either an issue on the server/installation.......

[Luke 42085]

I don't think it's a question of internet accessibility, I think something is actively blocking the server from making those connections. As we see in the log, it's not just the metadata providers, it can't even check for available updates.

[Frankst 0]

OK see what you mean, you are right. The server itself and other applcations are OK, just Emby traffic seems to be blocked. Just not sure what to look for now, or what the best approach would be. 

 

Thanks for your support here. Seems not to be an Emby issue.

[Luke 42085]

Please let us know if you find anything. Thanks.