Another one who Cannot connect to my server

[Mystic_Admin 0]

Hi,

 

I know, I'm another one that cannot reach his server outside his network. I want to switch from Plex but it's not easy...

 

When I try, I always get this message (in french)

 

"Échec de la connexion - Nous sommes dans l'impossibilité de nous connecter au serveur sélectionné."

"Connection error - We are unable to establish a connection with the requested server." (my translation)

 

I had read the connectivity section. I've done everything (I think) but I still cannot connect to my server from internet (away from home)

 

Here, the screens capture

 

 

Emby Network settings

 

 

Emby User Setting

 

 

and YES, I've accepted the request in my email acccount

 

 

Port fowarding in my router (in french)

 

 

 

Canyouseeme result either in HTTP and HTTPS

 

 

And Emby server log in attachment

 

What I not doing right ?

 

Thanks

embyserver.txt

Edited January 16, 2020 by Mystic_Admin

[ebr 16184]

Hi.  From what app are you trying to connect and what exactly happens when you do?

[Mystic_Admin 0]

Hi,

 

I'm trying from the web app at -> http://app.emby.media/#!/startup/selectserver.html

 

I click on my server, the waiting wheel show and after a moment, I always got this message

 

"Échec de la connexion - Nous sommes dans l'impossibilité de nous connecter au serveur sélectionné. Veuillez ..."

"Connection error - We are unable to establish a connection with the requested server. Please verify the server is up and running and try again" (my translation)

 

See the video attachment

EmbyError.wmv

Edited January 16, 2020 by Mystic_Admin

[Luke 42079]

Hi there, I would suggest checking out our connection troubleshooter:

https://github.com/MediaBrowser/Wiki/wiki/Connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks.

[Mystic_Admin 0]

I've already done that but I did it once again, to be sure

 

Everything within my Network is fine,

• I can connect to Emby at http://localhost:8096/web/index.html#!/home.html
• I can connect within the Emby Windows Theater app
• My firewall had the rules enabled to let Emby pass
• My antivirus didn't detect any malware or viruses

 

It's only when I try when outside my Nextwork

 

Thanks

Edited January 16, 2020 by Mystic_Admin

[Luke 42079]

And the results of the canyouseeme test?

[Mystic_Admin 0]

In my first post and still the same from inside my network and outside

Edited January 16, 2020 by Mystic_Admin

[Luke 42079]

Perhaps ISP port blocking is at play here?

[ebr 16184]

Hi. Does it work if you use your direct external IP address instead of app.emby.media?

[lindnjoe 1]

Do you have more than one nic? Try putting your IP address in the bind to local ip address field.