Chapters displaying out of order on one movie

[CWNashvegas 170]

While doing some MBC theme testing today I noticed that one of my movies had the first several chapters in disarray. I checked and it's consistent across clients, not a display issue in MBC. The movie is Deliverance, if that's relevant. Below is a screenshot showing the out-of-order chapters in the web client. Everything after those shown is fine.

 

 

Would be happy to check, test, elaborate whatever, just wasn't sure where to start looking to fix it.

[ebr 16184]

If you manually refresh in the web client, does it fix it?

[CWNashvegas 170]

No, that didn't change anything.

[ebr 16184]

Can you examine that file with ffprobe and see if maybe they are defined out of order within it?

[CWNashvegas 170]

Can you examine that file with ffprobe and see if maybe they are defined out of order within it?

Exported file data:

<track type="Menu">
<_00_00_00000>Chapter 1</_00_00_00000>
<_00_02_52505>Chapter 2</_00_02_52505>
<_00_05_30163>Chapter 3</_00_05_30163>
<_00_09_42114>Chapter 4</_00_09_42114>
<_00_13_21000>Chapter 5</_00_13_21000>
<_00_17_15734>Chapter 6</_00_17_15734>
<_00_20_04536>Chapter 7</_00_20_04536>
<_00_21_21113>Chapter 8</_00_21_21113>
<_00_25_48213>Chapter 9</_00_25_48213>
<_00_27_44329>Chapter 10</_00_27_44329>
<_00_32_25109>Chapter 11</_00_32_25109>
<_00_36_21045>Chapter 12</_00_36_21045>
<_00_41_50040>Chapter 13</_00_41_50040>
<_00_46_18609>Chapter 14</_00_46_18609>
<_00_49_54658>Chapter 15</_00_49_54658>
<_00_56_42732>Chapter 16</_00_56_42732>
<_01_00_07604>Chapter 17</_01_00_07604>
<_01_04_22024>Chapter 18</_01_04_22024>
<_01_09_20156>Chapter 19</_01_09_20156>
<_01_13_59435>Chapter 20</_01_13_59435>
<_01_17_43158>Chapter 21</_01_17_43158>
<_01_22_36651>Chapter 22</_01_22_36651>
<_01_24_52587>Chapter 23</_01_24_52587>
<_01_27_03251>Chapter 24</_01_27_03251>
<_01_29_00201>Chapter 25</_01_29_00201>
<_01_30_45940>Chapter 26</_01_30_45940>
<_01_37_09156>Chapter 27</_01_37_09156>
<_01_40_37698>Chapter 28</_01_40_37698>
<_01_42_47828>Chapter 29</_01_42_47828>
<_01_46_10063>Chapter 30</_01_46_10063>
</track>

I found that it was out of order in the locally saved metadata so I fixed that, but no matter what I do I can't get the info in the db to update. I ran a library scan after (in fact, MB ran one on its own just before I ran one, so I think it detected the change) and tried refreshing several times. I double checked all other data files but that was the only instance where the chapters were listed anywhere. 

 

Edit - attaching the full export that the above came from.

 

Edit #2 - also tried restarting server, scanning again, and a few more refreshes just because. No luck.

deliverance.xml

Edited June 18, 2014 by Knowledge Base

[CWNashvegas 170]

Okay, so I tried everything I could think of, including moving it out of the media library, re-doing all metadata just in case (by hand), and running a library scan before and after putting it back, but the info is apparently "stuck" in the db where I can't get to it. I think this was just a case of garbage in / garbage out - it was in the original metadata files. I don't really feel like rebuilding the db right now so I'm just going to shove my OCD back in its cage and move on to other issues, like the fact that I never updated my IBN people folders to the new structure and it seems I might need to do that because none of my people have images.

 

Funny how I grabbed the Roku logs for Luke without a tought, but can't seem to remember the more basic things after only 6 months. But I'm happiest when my nerdbrain is engaged so I'm not complainin'.