Playback Error No compatible streams are currently available. Please try again later Chrome / Windows 10 server version 4.3.1.0

[Astrokreep 0]

No files play on PC running server version 4.3.1.0 in Chrome/ Windows 10

[Luke 42092]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[Astrokreep 0]

Here is the log:

 

2020-01-05 14:41:56.775
Emby Server version: 4.3.1.0

App: Emby Web 4.3.1.0
Chrome

http://localhost:8096/emby/videos/94/hls1/main/0.ts?DeviceId=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzc3LjAuMzg2NS4xMjAgU2FmYXJpLzUzNy4zNiBBdmFzdC83Ny4yLjIxNTQuMTIxfDE1NzgxMTMyNzgzNjM1&MediaSourceId=ee1121935e23eb35e49cf7d0bd1b523a&PlaySessionId=d8a75cfe95114f998f71fe1fd309e7e6&api_key=91dd4436f6df49a190cf1d80a71fed5d&VideoCodec=h264&AudioCodec=mp3,aac&VideoBitrate=139856743&AudioBitrate=143257&AudioStreamIndex=1&TranscodingMaxAudioChannels=2&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=51&TranscodeReasons=DirectPlayError&allowVideoStreamCopy=false&allowAudioStreamCopy=false

{"Protocol":"File","Id":"ee1121935e23eb35e49cf7d0bd1b523a","Path":"D:\\1TB Drive Backup\\movies\\SNOW_WHITE.Title1.mp4","Type":"Default","Container":"mp4","Size":861332733,"Name":"SNOW_WHITE.Title1","IsRemote":false,"RunTimeTicks":50169790000,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[{"Codec":"h264","CodecTag":"avc1","Language":"und","ColorTransfer":"bt709","ColorPrimaries":"smpte170m","ColorSpace":"smpte170m","TimeBase":"1/30000","CodecTimeBase":"1001/60000","VideoRange":"SDR","DisplayTitle":"480p H264","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"BitRate":1225334,"BitDepth":8,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":456,"Width":600,"AverageFrameRate":29.97003,"RealFrameRate":29.97003,"Profile":"Main","Type":"Video","AspectRatio":"4:3","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","PixelFormat":"yuv420p","Level":30,"IsAnamorphic":false},{"Codec":"aac","CodecTag":"mp4a","Language":"und","TimeBase":"1/48000","CodecTimeBase":"1/48000","DisplayTitle":"Und AAC 5.1 (Default)","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":143257,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Profile":"LC","Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","Level":0}],"Formats":[],"Bitrate":1373468,"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}

User policy for David: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

Affected codecs:
>>>>>> libx264 Software Encoder
Color Formats: YUV420P, YUVJ420P, YUV422P, YUVJ422P, YUV444P, YUVJ444P, NV12, NV16, NV21, YUV420P10, YUV422P10, YUV444P10, NV20
Profiles: Baseline Profile (Level 6.2), Main Profile (Level 6.2), High Profile (Level 6.2), High 10 Profile (Level 6.2), High 4:2:2 Profile (Level 6.2), High 4:4:4 Profile (Level 6.2)


>>>>>> FindVideoDecoder - MediaType: h264, Mode: Automatic
Info FindVideoDecoder - Checking: 'Automatic software decoder' (Priority: 0)
Info FindVideoDecoder - Check successful - selecting 'Automatic software decoder'

>>>>>> FindVideoEncoder - Media: h264, UseHardwareCodecs: True, Mode: Automatic
Info FindVideoEncoder - Checking: 'libx264 Software Encoder' (Priority: 0)
Info Encoder supports input stream
Info FindVideoEncoder - Check successful - selecting 'libx264 Software Encoder'

C:\Users\Roger\AppData\Roaming\Emby-Server\system\ffmpeg.exe -loglevel +timing -f mp4 -i file:"D:\1TB Drive Backup\movies\SNOW_WHITE.Title1.mp4" -threads 0 -map 0:0 -map 0:1 -sn -c:v:0 libx264 -pix_fmt yuv420p -maxrate 3063335 -bufsize 6126670 -preset veryfast -profile:v:0 high -level:v:0 4.1 -crf 23 -x264opts:0 subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none -g:v:0 90 -keyint_min:v:0 90 -sc_threshold:v:0 0 -copyts -vsync -1 -codec:a:0 libmp3lame -disposition:a:0 default -ac:a:0 2 -ab:a:0 143257 -af:a:0 "volume=2" -f segment -max_delay 5000000 -avoid_negative_ts disabled -map_metadata -1 -map_chapters -1 -start_at_zero -segment_time 3 -individual_header_trailer 0 -segment_format mpegts -segment_write_temp 1 -segment_list_type m3u8 -segment_start_number 0 -segment_list "C:\Users\Roger\AppData\Roaming\Emby-Server\programdata\transcoding-temp\4314fda62c9400c5d9279ad0327b1e0d.m3u8" -y "C:\Users\Roger\AppData\Roaming\Emby-Server\programdata\transcoding-temp\4314fda62c9400c5d9279ad0327b1e0d%d.ts"

14:41:56.828 ffmpeg version 4.3.0-emby_2019_11_25-g5abbb1430d+3686 Copyright © 2000-2019 the FFmpeg developers and softworkz for Emby LLC
14:41:56.828 built with gcc 9.2.0 (Rev2, Built by MSYS2 project)
14:41:56.828 Execution Date: 2020-01-05 14:41:56
14:41:56.866 file:D:\1TB Drive Backup\movies\SNOW_WHITE.Title1.mp4: No such file or directory
14:41:56.866 

[Luke 42092]

D:\1TB Drive Backup\movies\SNOW_WHITE.Title1.mp4: No such file or directory

The file you're trying to play either does not exist or is currently not reachable. Please resolve that and then you should be able to play.

[Astrokreep 0]

Ok thanks it is weird because i can play it locally on my pc just not stream it. I am trying to figure out why the server can not see my external drive.

[Astrokreep 0]

I noticed that string and now my drive is on E: so that makes sense. Thanks for your help!

[Luke 42092]

Thanks for the feedback !