Xbox one tv guide missing

[jxb1234 9]

The guide is not loading today. It was there yesterday. Has something changed?

 

Works on web app and android phone.

[Luke 42077]

Hi there, what do you mean exactly by not loading?

[jxb1234 9]

It's a blue screen with the date across the top.

Under that is the time.

No channels are listed.

[Luke 42077]

How many channels do you have, roughly?

[jxb1234 9]

72 channels.

[Luke 42077]

Ok, we'll take a look at this. Thanks for reporting.

[jxb1234 9]

I've resolved this. It was because I'd logged in with an account with parental controls set to GB12 and 'block all unrated' setting enabled.

 

I guess all free to air tv is unrated?

[Luke 42077]

Thanks for the feedback. What guide data are you using?

[jxb1234 9]

Emby guide

[Luke 42077]

Hmm, usually the guide data will have ratings. Can you click into some of the program detail screens to see what the ratings are?

[jxb1234 9]

I can't see any rating on any of the TV shows. Where would it be?

 

 

 

EastEnders  

NEW

2019

Mon, 30 Dec 20:00 – 20:30

CH 1

BBC ONE West

Drama, Soap



Record Series



Record

It's New Year's Eve in Walford, and everyone gears up to ring in the new year. Linda continues to hide what happened on Christmas Day from her family, while Whitney makes a surprising discovery.

[Spaceboy 2573]

I don’t believe any uk tv is age rated at all

[Luke 42077]

Yea that's exactly where it would be, so the guide data must not have a rating for it.

[jxb1234 9]

Great, that's the end of this problem then. Thanks for your help.