Can't play M4A music using Firefox - works in Safari

[train_wreck 0]

MacOS 10.14.6, Emby 4.3. I am trying to play my Apple Lossless encoded music from an Emby Server on Windows Server 2016 using Firefox on Mac. None of the files play, giving the error "No Compatible Streams Found". The files play fine using Safari, but it's kind of annoying having to use a different browser just for this one app. Firefox also plays the files fine using its own built-in media player if I connect to the server via FTP and click on the files, so I know Firefox supports the file format. I was using Plex before in Firefox, and it had no problem playing the files either.

 

How do I fix this problem?

Edited December 28, 2019 by train_wreck

[Luke 42077]

Hi, what version exactly?

[train_wreck 0]

4.3.1.0. The control panel says Emby is up to date.

[Luke 42077]

Can you provide a sample track for testing? Thanks.

[Silver Lining Skipper 0]

I am having the same issue with m4a files on both my TOS based server and my Mac OSX server - Firefox on MAC will not play the m4a audio tracks. Safari on Mac OSX and IOS app and Firefox all play m4a fine. mp3 files play fine everywhere.

 

This is apparently a Firefox on MAC issue - Firefox 76.0.1 (64-bit) and macOS 10.13.6 any ideas?

 

Thanks,

 

Richard Norman

[Luke 42077]

I am having the same issue with m4a files on both my TOS based server and my Mac OSX server - Firefox on MAC will not play the m4a audio tracks. Safari on Mac OSX and IOS app and Firefox all play m4a fine. mp3 files play fine everywhere.

 

This is apparently a Firefox on MAC issue - Firefox 76.0.1 (64-bit) and macOS 10.13.6 any ideas?

 

Thanks,

 

Richard Norman

 

Hi there, what is the audio codec in the m4a container?

[Silver Lining Skipper 0]

I am not sure where to find it.  Apple MPEG-4 audio is what is listed when I get info on the audio file.

[Silver Lining Skipper 0]

How do I find that?

[Silver Lining Skipper 0]

Hi there, what is the audio codec in the m4a container?

General

Complete name                            : /Volumes/EMBY-1/Music/Leroy Troy/Old Grey Mare/02 Git Along Little Yearlings.m4a

Format                                   : MPEG-4

Format profile                           : Apple audio with iTunes info

Codec ID                                 : M4A  (M4A /mp42/isom)

File size                                : 25.9 MiB

Duration                                 : 3 min 49 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 948 kb/s

Album                                    : Old Grey Mare

Part/Position                            : 1

Part/Total                               : 1

Track name                               : Git Along Little Yearlings

Track name/Position                      : 2

Track name/Total                         : 12

Performer                                : Leroy Troy

Genre                                    : Bluegrass

ContentType                              : Music

Recorded date                            : 2011

Encoded date                             : UTC 1953-01-17 21:19:09

Tagged date                              : UTC 2017-07-04 10:31:56

Cover                                    : Yes

AppleStoreAccount                        : cmtpres@gmail.com

ownr                                     : Richard Norman

AppleStoreCatalogID                      : 297238720

AlbumTitleID                             : 297238716

PlayListID                               : 297238691

GenreID                                  : 6

 

 

 

[Luke 42077]

What version of emby server?

[Silver Lining Skipper 0]

4.4.2.0 on both TOS and MAC - same error on both