Server 3.0.5271.29451 - No metadata for The 100 episode 13

[bennymac 47]

Hi All,

 

In particular I'm having an issue with metadata and episode image not downloading for The 100 - Season 1, Episode 13 and not sure why this is. I've tried everything I can think of.

 

Editing the episode metadata manually by entering the external id's doesn't work either. Usually this does the trick.

 

I've also re downloaded a different version/file type. So no go!

 

Thetvdb and Imdb both have metadata and or images for the episodes but they aren't downloading for some reason.

 

http://www.imdb.com/title/tt3546818/?ref_=ttep_ep13

 

http://thetvdb.com/?tab=episode&seriesid=268592&seasonid=517077&id=4828430&lid=7

 

 

I'm adding other shows and episodes all the time and this only this episode doing this.

 

 

 

looking at a section of the server log pertaining to this episode i see;

 

6 15:05:43.8050 Debug - App: Running TvdbEpisodeProvider for \\VEGETA\TV Shows\The 100\Season 1\The.100.S01E13.720p.HDTV.X264-DIMENSION.mkv
2014-06-16 15:05:43.8050 Debug - App: TvdbEpisodeProvider returned no metadata for \\VEGETA\TV Shows\The 100\Season 1\The.100.S01E13.720p.HDTV.X264-DIMENSION.mkv
2014-06-16 15:05:43.8050 Debug - App: Running EpisodeXmlProvider for \\VEGETA\TV Shows\The 100\Season 1\The.100.S01E13.720p.HDTV.X264-DIMENSION.mkv
2014-06-16 15:05:43.8050 Debug - App: EpisodeXmlProvider returned no metadata for \\VEGETA\TV Shows\The 100\Season 1\The.100.S01E13.720p.HDTV.X264-DIMENSION.mkv
2014-06-16 15:05:43.8050 Debug - App: Running FFProbeProvider for \\VEGETA\TV Shows\The 100\Season 1\The.100.S01E13.720p.HDTV.X264-DIMENSION.mkv

 

Any ideas or has anyone else had this?

Edited June 16, 2014 by bennymac

[Koleckai Silvestri 1154]

Remove the  period between The and 100. Should allow it to be identified properly. I use the auto organize feature of the server to rename my recordings properly.

Edited June 16, 2014 by Wayne Luke

[bennymac 47]

Hi Wayne, - thanks for the advice.

 

I tried as you suggested, and refreshed. Still no go.

 

As you can see in the screenshot, it's added an image. Still not change to the metadata though.

 

All other episodes have show the.100 (in the filename), with no problems?

 

After making your suggested change, this is the server log pertaining to the change; Library monitor ignoring change?

 

2014-06-16 15:32:19.6813 Debug - App: TvdbEpisodeProvider returned no metadata for \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION.mkv
2014-06-16 15:32:19.6813 Debug - App: Running EpisodeXmlProvider for \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION.mkv
2014-06-16 15:32:19.6963 Debug - App: EpisodeXmlProvider returned no metadata for \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION.mkv
2014-06-16 15:32:19.6963 Debug - App: Running FFProbeProvider for \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION.mkv
2014-06-16 15:32:19.6963 Debug - App: Running TvdbEpisodeImageProvider for \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION.mkv
2014-06-16 15:32:19.6963 Debug - App: Running VideoImageProvider for \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION.mkv
2014-06-16 15:32:21.4633 Debug - ProviderManager: Saving image to \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION-thumb.jpg
2014-06-16 15:32:21.4633 Debug - LibraryMonitor: Changed detected of type Created to \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION-thumb.jpg
2014-06-16 15:32:21.4633 Debug - LibraryMonitor: Ignoring change to \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION-thumb.jpg
2014-06-16 15:32:21.4633 Debug - LibraryMonitor: Changed detected of type Changed to \\VEGETA\TV Shows\The 100\Season 1
2014-06-16 15:32:21.4633 Debug - LibraryMonitor: Ignoring change to \\VEGETA\TV Shows\The 100\Season 1
2014-06-16 15:32:21.4633 Debug - LibraryMonitor: Changed detected of type Changed to \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION-thumb.jpg
2014-06-16 15:32:21.4633 Debug - LibraryMonitor: Ignoring change to \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION-thumb.jpg
2014-06-16 15:32:21.4633 Debug - LibraryMonitor: Changed detected of type Changed to \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION-thumb.jpg
2014-06-16 15:32:21.4633 Debug - LibraryMonitor: Ignoring change to \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION-thumb.jpg
2014-06-16 15:32:21.4633 Debug - LibraryMonitor: Changed detected of type Changed to \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION-thumb.jpg
2014-06-16 15:32:21.4633 Debug - LibraryMonitor: Ignoring change to \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION-thumb.jpg
2014-06-16 15:32:21.4633 Debug - App: Saving \\VEGETA\TV Shows\The 100\Season 1\The100.S01E13.720p.HDTV.X264-DIMENSION.mkv to database.

Edited June 16, 2014 by bennymac

[Koleckai Silvestri 1154]

Only thing I could think of. The exact same episode on my installation had the metadata in about 30 seconds after it was added. I don't have periods in the name and have the episode name at the end instead of download information like yours.

[MrFlibbles 21]

Not sure why it helps, but I have on occasion found that refreshing the metadata at the season or show level can work when individual eps does not work. I know this will not help devs nail down the issue but it may help you particular situation.

[speechles 2055]

Depends how it is searching tvdb.

 

If it just pulls the top result, and it thinks the show is Italian since its listed first, see for yourself. http://thetvdb.com/?tab=episode&seriesid=268592&seasonid=517077&id=4828430&lid=15 there is a lot of details missing.

 

http://thetvdb.com/?string=the+100&searchseriesid=&tab=listseries&function=Search notice Italian is on top. Are you Italian? I also noticed your installation is a mish-mosh of metadata on the media drive and the OS drive. This may also be causing it.

 

@@Luke what priority for languages is used when multiple languages exist for a tv-series?

 

 

 

Sent from my Nexus 7 using Tapatalk

Edited June 17, 2014 by speechles

[Koleckai Silvestri 1154]

The system always pulls English for me. I would guess that it has to do with the language priorities set for the user. Same episode as above and the system had no problems identifying it. However my names are inline with the naming recommendations in the Wiki. That particular episode is named "The 100.S01E13.We Are Grounders - Part II.mkv".

[Koleckai Silvestri 1154]

You can try creating an account on thetvdb.com and signing in. You can set your language preference on that site as well. If their API reads the cookies, that can help provide better matches.

[bennymac 47]

Ok i still have the problem and it's quite baffling.

 

I've tried refreshing at the Season level, show level, still no go.

I've manually set the metadata manager to fetch "English language" in the drop-down menu for the show and forced a refresh.

 

@
Nope my language is set to english in MB. Also, what do you mean my install is a mish-mosh of metadata on the media drive and the OS drive? I haven't had a problem before, but i'm keen to fix it if you think it's wrong?

 

I see what you mean about the language on thetvdb showing Italian and i have no idea why it's doing that but i'd imagine since my language is english it would pull the english data from the website, which is fully populated with info.

 

@

I changed the file name of the show to include the episode name like you suggest and it hasn't made a difference.

 

Does anyone know why the server logs specifically says  "Ignoring change to XXXXX" why would it be doing that?

 

 

Thanks again for you help!

Edited June 18, 2014 by bennymac

[speechles 2055]

@Also, what do you mean my install is a mish-mosh of metadata on the media drive and the OS drive? I haven't had a problem before, but i'm keen to fix it if you think it's wrong?

Notice only your last episode has a thumb.jpg on the media drive with those episodes. Where are the others saved? Locally on the OS drive running the server? This is a mish-mosh. Not necessarily a bad thing, just pointing it out. You enabled [x] save metadata to media drive. But before this you hadn't. This may be causing your problem as the metadata on the OS drive will take priority.

 

Sent from my Nexus 7 using Tapatalk

[bennymac 47]

Notice only your last episode has a thumb.jpg on the media drive with those episodes. Where are the others saved? Locally on the OS drive running the server? This is a mish-mosh. Not necessarily a bad thing, just pointing it out. You enabled [x] save metadata to media drive. But before this you hadn't. This may be causing your problem as the metadata on the OS drive will take priority.

 

Sent from my Nexus 7 using Tapatalk

 

Yeh exactly, that's another thing that's weird..It's only doing it to this particular episode. Usually the JPG's are inside the metadata folder.

 

 

Episode 13 isn't bringing in metadata and the JPG is in the wrong folder - like you mentioned.