Emby Theater - not detecting premier subscription

[Orphan_Script 1]

I am an Emby premiere subscriber, trying to use Emby Theater. When starting a show, it prompts me to activate my premiere subscription. When I click 'already paid?' the only option is 'I already have Emby premiere'. It then tells me to ensure I've setup Premiere in my server dashboard, which I have. 

 

When I go to my server dashboard, it shows the key I received by email. I clicked 'save' again but nothing has changed or updated on either end. In the web UI, there is also the 'Get Emby Premiere' button at the upper right hand corner. That presents the same option ('Already paid?', etc). 

 

Playback is working in the WebUI but obviously not in theater. 

 

Looking into past posts about this, it looks like some people recommended clearing your browser cache (which I've done), and the only other information I can find from Emby is posts from 2016 asking users to wait for an update. Just wondering what I can do about this right now. I have paid but neither interface seem to recognize that I'm a premiere member. 

Edited December 24, 2019 by Orphan_Script

[Happy2Play 9780]

Can you post a server log of when you clicked save for the Premiere key.

[Orphan_Script 1]

Here's my log from a moment after I clicked save again, thanks. 

embyserver.txt

Edited December 24, 2019 by Orphan_Script

[Luke 42077]

Does the server dashboard show a gold coin to reflect your premiere status?

[Orphan_Script 1]

Sorry for the delay (Holidays and all). 

 

When I am at my PC that runs Emby, viewing the dashboard, I do have the gold coin icon in the dashboard. 

 

At the moment I'm accessing it remotely, signed into the same account, and it's not there. 

 

I also have no problems using theater on the host PC, it only seems to be an issue remotely.

[Luke 42077]

Hi, it sounds like the machine you're running Emby Theater from is unable to reach our admin domain, https://mb3admin.com

 

Can you verify that nothing is blocking the connection from there? Thanks.

[nayshalk 0]

Hi I am also having the same issue.

 

 

embyserver.txt

[Luke 42077]

23 hours ago, nayshalk said:

Hi I am also having the same issue.

 

 

embyserver.txt 145.08 kB · 0 downloads

Hi there, are you still having an issue with this?

[nayshalk 0]

Yes still facing this issue :(

[Luke 42077]

On 12/1/2020 at 11:34 AM, nayshalk said:

Yes still facing this issue

Have you seen our help article on this?

https://support.emby.media/support/solutions/articles/44001173116-my-emby-key-says-it-is-invalid-or-missing

[nayshalk 0]

15 hours ago, Luke said:

Have you seen our help article on this?

https://support.emby.media/support/solutions/articles/44001173116-my-emby-key-says-it-is-invalid-or-missing

I have tried those steps and still showing same issue.

 

The logs are from step2.

 

embyserver (1).txt

[Luke 42077]

On 12/3/2020 at 3:36 AM, nayshalk said:

I have tried those steps and still showing same issue.

 

The logs are from step2.

 

embyserver (1).txt 352.59 kB · 0 downloads

Have you entered your Emby Premiere key into your Emby Server?

[nayshalk 0]

19 minutes ago, Luke said:

Have you entered your Emby Premiere key into your Emby Server?

Yes i have even removed it and saved and then entered it again!

[Luke 42077]

Does the machine running Emby Theater have access to the internet?

[nayshalk 0]

14 minutes ago, Luke said:

Does the machine running Emby Theater have access to the internet?

Yes it does mate! Really weird

[HighlandStrnge 0]

same here

[ebr 16169]

10 hours ago, HighlandStrnge said:

same here

Hi.  This is a very old topic.  Can you please describe exactly what your issue is?

Thanks.

[Miggyluv 0]

So...it's three years later and I'm having the same issue. Was there a solution? I've tried all the suggestions above.

[Luke 42077]

25 minutes ago, Miggyluv said:

So...it's three years later and I'm having the same issue. Was there a solution? I've tried all the suggestions above.

Hi there, what exactly is happening and where?

[Luke 42077]

@Miggyluv?