No way to access Emby dashboard in Windows

[travis1982 0]

Hello, I've been using Emby for Windows for several years now without any issues and am very happy with the program but yesterday I am now unable to access the Emby dashboard using any of my Windows browsers. I've tried to reboot, reinstall browsers, disable all addons (including ad blockers) - etc. it doesn't seem to matter I am treated with the lovely screen attached and can not continue. If I click the words Emby Premiere it doesn't let me continue either as that just treats me to broken text asking me if I have Emby Premiere, I click anything and it just says "Got it" and puts me back at that screen.

 

I can load up the dashboard fine using the Emby app on my Android tablet, but I really would just rather do everything through Windows. So I know that there isn't an issue with my login or anything, as I am logged into Emby fine and can access it through my TV but I just can not access the dashboard to do things like scan for new files, or set up users etc.

 

I would appreciate any help, if you need any more information I am happy to provide. Thank you.

 

Edited December 24, 2019 by travis1982

[Luke 42093]

Hi there, what version of Emby Server are you running?

[Happy2Play 9789]

Looks like a url issue.  If you remove the .html from dashboard.html does it appear when you refresh the url?

 

As I can reproduce with .html.

Edited December 24, 2019 by Happy2Play

[travis1982 0]

Hi there, what version of Emby Server are you running?

 

Thank you for the quick response. It looks like the newest version 4.3.1.0 and I did an uninstall and reinstall trying to see if that would clear the issue.

[travis1982 0]

Looks like a url issue.  If you remove the .html from dashboard.html does it appear when you refresh the url?

 

Thank you so much this worked! I always used the bookmark as it was what the program first populated and I bookmarked when I first started using it so I didn't even think that as that page looked like a completely normal page besides a "404" error as it seemed to be working normally.

 

Once again thank you for your quick turn around time and support.

 

For the record, when I click the Emby server icon and go to Configure Emby it forwards to that broken dashboard.html (briefly flashes) before it takes you to a separate login page. Maybe a developer can update it so it doesn't go to the dashboard.html in the windows link.

[Luke 42093]

I'm pushing an update to the online web app to resolve the issue. But even better, adjust your bookmark to just the base url:

 

http://app.emby.media

 

Without anything after that. Thanks.

[Happy2Play 9789]

This is a new update that has broken Bookmarks/Favorites, but is being looked at for these pages to still work.^^

 

• Shorten several web app urls

Edited December 24, 2019 by Happy2Play

[Luke 42093]

It's up. The url you were using before should work again now.