No keyboard

[ricky_buyo 4]

Hi everyone

I have a problem with the last update. When I try to enter my user and password, the keyboard doesn’t pop up so I can’t type anything.

Any help? Thanks in advance

[Luke 42077]

Hi, what model LG do you have?

 

@@SamES

[ricky_buyo 4]

49LH590V

[SamES 1057]

49LH590V

 

 

I'll check in the next few days to see if I can reproduce this, I'm not sure what could cause it.

[ricky_buyo 4]

[SamES 1057]

I can't reproduce this.  

 

I'm assuming you're using version 1.0.20 (latest store version).

 

If you press the enter/OK button on the remote does that cause the keyboard to open?

 

The only other thing I can suggest trying is to uninstall the app from the TV, then install it again.  There's nothing that's changed in the recent version of the app that should impact this, and the popup on-screen keyboard is an automatic LG feature that we don't really have control over.

[ricky_buyo 4]

FIXED

Thanks for your help guys, I’m not sure what happened.

I had already uninstalled and reinstalled the app but nothing changed.

The solution was restore the TV to factory settings.

[SamES 1057]

FIXED

Thanks for your help guys, I’m not sure what happened.

I had already uninstalled and reinstalled the app but nothing changed.

The solution was restore the TV to factory settings.

 

 

Wow, that's drastic, but I'm glad it fixed it.  Thanks for the update.