No Sound

[tuvx 14]

When playing back media with audio as Dolby Digital Mono, I get no sound (on Fire TV). Any suggestions?embyserver.txt

ffmpeg-transcode-f327ec02-5571-4d83-a8be-ad049392d1b5_1.txt

[ebr 16184]

Hi.  Try using the Playback Correction feature (cog menu during playback) and see if it corrects it.

[tuvx 14]

Unfortunately, that does not resolve the issue; still no sound.

[Luke 42079]

How have you configured your system audio settings on the Fire TV? Can you describe your audio setup? Thanks.

[ebr 16184]

Hi.  Yes, please describe all the equipment and how it is configured and hooked up.

 

Also, try the correction feature repeatedly until it quits.

 

Thanks.

[tuvx 14]

So the issue was only isolated to the latest Fire Stick 4K. The sound settings were left at their default "Best Available"; once this was changed to "Dolby Digital" the problem was resolved.

[Luke 42079]

Thanks for the feedback !