Hardware transcoding failed

[AppleSeed 0]

Hi,

 

I use GPU transcoding dailly without problems, but with a new movie I got an error, and Emby failback on the CPU (I attach the logs). The transcoding with CPU works.

(I have Emby premiere)

 

What do you think is the cause ?

 

Thank you

 

 

[Luke 42078]

Hi there @@AppleSeed, let's look at an example. Please attach the information requested in how to report a problem. Thanks !

[AppleSeed 0]

I will try to explain : I use gpu trancoding since 1 year without premiere (on previous version 3.x). I buy premiere, and I switch on the 4.x version (in docker).

 

On the 4.x, I have some problems to use GPU for trancoding : the server failback on the cpu on certain movie.

 

I attach 2 logs for the same movie, the "work" use the gpu and the other use cpu.

 

 

 

Thanks !

ffmpeg-transcode.txt

ffmpeg-transcode-work.txt

[Luke 42078]

Hi, how does the web app compare?

[AppleSeed 0]

Hum I not sure what you want xD

 

I join a screen.

[Luke 42078]

Are you able to play the same title in the Emby web app?

[AppleSeed 0]

I can play with the web app, but I don't have information about gpu or cpu usage (On my screenshot)

Edited January 8, 2020 by AppleSeed

[Luke 42078]

@@AppleSeed can you attach the ffmpeg log from the web app playback session? Thanks !

[AppleSeed 0]

@@Luke I attach the log of the web app playback session.

 

Moreover, I try with Android App, and it seems work fine with the gpu.

The problems seems appear only on Kodi with the Emby plugin.

ffmpeg-transcode-work.txt

Edited January 12, 2020 by AppleSeed

[AppleSeed 0]

I got more verbose log (in attach file), the trancode start with the gpu and get an error, so Emby fall back on the cpu.

 

ffmpeg-transcode-failed.txt

[Luke 42078]

Ok I'll work with @@TeamB to see if we can change it to request the subtitles just like the web app is. That should solve this.