Windows 10 PC needs restarting at random times - help!

[willmorton 0]

Please can someone help? I am pulling my hair out.

 

I bought a Dell PC with Windows 10 clean install and use it entirely for Emby (I have the lifetime Emby Premiere). Movies and TV connected with two USB2 hard drives.

 

Emby installed fine and is the only thing on this PC aside from whatever installs with Win10 as default. It plays everything I throw at it, which is great. We connect to the PC with Emby on the Amazon Fire Stick and iPad app. However...

 

We load Emby to find out that it can't connect to the PC. It turns out the PC needs to have the power button held in to turn it off, and then press it again to start it. Emby then works fine again, for a while, until I need to hold the power button down again.

 

This can happen at any time - sometimes within half an hour, sometimes it will work for days. I can't see what is happening to the PC as it isn't connected to a monitor - I usually use remote access to see it, but I can't get remote access to work when I need to restart the PC.

 

Does anyone have an idea what might be wrong, or know what I can do to diagnose it?

 

Thanks!

[Luke 42078]

Hi there, please attach the emby server log from when this happened. The first thing we want to look at is whether or not you might be pushing your PC a little too hard.

 

But in addition to that, I would consider running hardware diagnostics to check for possible hardware failures because having to force reset the PC is usually not a good sign. @@Abobader and @ may have some tips on that.

 

Thanks.

[Guest asrequested]

Is your BIOS up to date?

[willmorton 0]

Thanks guys. I just restarted the PC before I typed my original post, but next time I need to restart I will post the log here.

 

BIOS - I haven't manually updated anything, so I would think it hasn't been updated. I will look into how to do that now and post back later. Thanks!

[Abobader 3464]

Good day,

 

What the model name for that Dell? Also is it new or used one, I ask because it seem as your system is over heating, cpu or problem with the power supply.

 

First do Doofus suggestion maybe that the issue, then look to the hardware matters, as fans .. etc.

 

My best

[willmorton 0]

Hi again, I have just had to restart the PC again so I have the logs:

embyserver latest.txt

hardware_detection-63712380900.txt

 

I haven’t updated the BIOS yet, I am hoping to do that this weekend.

 

The PC I got is a second hand Dell: Intel Core i5-4570S 2.90GHz, 8GB, Win10 Pro 64bit.

 

Thanks for any help!

[Luke 42078]

Is that the log from after you restarted, or before?

[willmorton 0]

Those are the logs after I rebooted. I can send logs from before the crash if you need

[Luke 42078]

Yes please, thanks.

[willmorton 0]

Here it is:

embyserver-63712380885.txt

 

Thanks

 

[Luke 42078]

I don't see anything obvious here. There's a lot of activity coming from the dlna features, meaning dlna requests from other devices on your network. If you don't use dlna you could always try removing that plugin and see if it helps. But it doesn't sound like the problem is in the software to me.

[willmorton 0]

Thanks, I have deactivated DLNA - will report back with more info.  Thanks!