JXL2112 7 Posted December 2, 2019 Posted December 2, 2019 Neither stable nor beta are displaying backdrops or logos. Anybody else having this issue?
Luke 42077 Posted December 2, 2019 Posted December 2, 2019 Hi, can you please go over an example? thanks.
ebr 16169 Posted December 3, 2019 Posted December 3, 2019 No, I have not seen this issue. Please provide details and also compare to the web app. Thanks.
JXL2112 7 Posted December 3, 2019 Author Posted December 3, 2019 The web app works fine, backgrounds and logos are displayed. Roku 193 and 201 do not display backdrops or logos....just the text. They do show up in Fire-TV 4k so it seems to be a Roku issue.
Luke 42077 Posted December 3, 2019 Posted December 3, 2019 Hi, where does it not display backgrounds or logos?
ebr 16169 Posted December 3, 2019 Posted December 3, 2019 Hi. Yes, please show us a screen shot if you can. Also, make sure you didn't turn off the option to show backdrops...
skidmarks 199 Posted December 3, 2019 Posted December 3, 2019 (edited) Hi. Yes, please show us a screen shot if you can. Also, make sure you didn't turn off the option to show backdrops... Been there done that! Was afraid to reply because i was not sure if that effected logos as well. Edited December 5, 2019 by skidmarks
JXL2112 7 Posted December 4, 2019 Author Posted December 4, 2019 OK so I fixed it. I uninstalled the app and then reinstalled it again.
Luke 42077 Posted December 4, 2019 Posted December 4, 2019 Thanks for the feedback. That points to the possibility that you may have turned off the feature in app settings.
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