Live TV On Fire TV 4K

[rickgillyon 10]

I have the Emby app v1.7.53a installed on Fire TV Stick 4K (new). Live TV works fine with a direct play on Windows etc., but if I play a HD channel in the Emby app on Fire TV I just get the spinning circle. Dashboard shows it playing, but never actually starts in the app (SD channels work fine). If I set it to not direct play it works, but it's transcoding and there's often a sound/video mismatch. Any idea how I can get live TV to direct stream successfully on Fire TV?

[ebr 16184]

Hi.  Can we please look at an example?

 

How to Report a Problem

[rickgillyon 10]

That page tells me that: These apps have the option to send an app log to us electronically.  You enter the settings page and turn on the "Debug Options".

 

I can't find that. Is that still current? Or did you just want the server log?

Edited November 30, 2019 by rickgillyon

[n7of9 2]

That page tells me that: These apps have the option to send an app log to us electronically. You enter the settings page and turn on the "Debug Options".

 

It's in Emby settings, not FireTV settings

 

Emby settings, General Display, scroll down to Enable Debug Options

[rickgillyon 10]

I was looking in the settings in Emby on FireTV. Can't find it there. Unless you mean on the server, but I can't find it there either. 

[ebr 16184]

[rickgillyon 10]

Wow, I have no idea how I missed that, what an idiot. 

 

Okay, logs just sent. Once I turned on logging I just went to Guide and played channel 1 (BBC1, showing BBC News). Playback appears to have started on the server (time is advancing) but on FireTV just spinning circle on a black screen. Happens for any HD channel, SD is okay.

 

Log sent at 17:05 UTC, so 12:05 Eastern probably.

Emby user rick.

Edited December 1, 2019 by rickgillyon

[ebr 16184]

It is trying to direct play the channel and it looks like you only waited about 2 seconds before backing out.

 

What happens if you let it sit for a bit?

[rickgillyon 10]

I let it run for exactly one minute. The circle was spinning the whole time, so if it backed out, it didn't look like it in the UI.

[ebr 16184]

Okay, yes, I see now - sorry for the confusion.

 

There are no errors.  The app/player are just waiting on the stream to start.

 

If you turn off the option to direct stream live TV, what happens?

[rickgillyon 10]

It starts, plays for 10 seconds, then the video stops but the audio continues. Dashboard still says it's direct streaming. Do you want a log?

[ebr 16184]

I think we should have @@softworkz and Luke take a look at your server and ffmpeg logs.  Can you post those?

 

Thanks.

[rickgillyon 10]

Thanks. Logs attached. Not sure about the ffmpeg ones though, one seems too early and the other too late, nothing in between.

 

Edit: in case it's not obvious, this is running in a docker on unRAID 6.8.0-rc5 and I'm in the UK, the live tv is terrestrial freeview HD.

embyserver.txt

ffmpeg-transcode-f217fd8c-3d25-4270-b72c-668b188ab7b9_1.txt

ffmpeg-directstream-0aec8afb-b1f7-46b8-81d3-456fe8f3f4e8_1.txt

Edited December 2, 2019 by rickgillyon

[ebr 16184]

Try un-checking the option to allow video stream copy.

[rickgillyon 10]

Yes, that works, but it's transcoding. Not ideal on the local network.

[ebr 16184]

This triggered my memory:

 

and I'm in the UK, the live tv is terrestrial freeview HD.

 

That option exists because some UK Live TV users were not able to get their video streams to properly direct play.

[rickgillyon 10]

Thanks. It direct plays on the windows and android boxes no problem, this is just a FireTV problem.

 

I was going to put a few of these FireTVs around the house, but if three people are transcoding at once performance might suffer. I'll just have to spend more on clients I suppose.