PlayTo over DLNA don't play movie/episode

[sluzu 0]

Hi,

Recently I notice that is movie or episode has resolution over 720p then I can't play this over command PlayTo in Android apk or web browser on pc. I try this in 3 different devices: Samsung TV, Sony TV and Chromecast. Same result. When mkv has 720p resolution everything is fine, play properly. But when mkv has a 1080p playing even don't start.

 

When I click playTo in logs show entry: 

019-11-28 21:34:25.532 Error HttpServer: Error processing request
	*** Error Report ***
	Version: 4.3.0.30
	Command line: C:\Users\Karol\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows NT 6.2.9200.0
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///C:/Users/Karol/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 4
	Program data path: C:\Users\Karol\AppData\Roaming\Emby-Server\programdata
	Application directory: C:\Users\Karol\AppData\Roaming\Emby-Server\system
	System.EntryPointNotFoundException: System.EntryPointNotFoundException: Entry point was not found.
	   at MediaBrowser.Model.Dlna.ITranscoderSupport.CanExtractSubtitles(ReadOnlySpan`1 codec)
	   at MediaBrowser.Model.Dlna.StreamBuilder.GetExternalSubtitleProfile(MediaSourceInfo mediaSource, MediaStream subtitleStream, SubtitleProfile[] subtitleProfiles, PlayMethod playMethod, ITranscoderSupport transcoderSupport, Boolean allowConversion)
	   at MediaBrowser.Model.Dlna.StreamBuilder.GetSubtitleProfile(MediaSourceInfo mediaSource, MediaStream subtitleStream, SubtitleProfile[] subtitleProfiles, PlayMethod playMethod, ITranscoderSupport transcoderSupport, ReadOnlySpan`1 outputContainer, ReadOnlySpan`1 transcodingSubProtocol, ReadOnlySpan`1 manifestSubtitleFormat)
	   at MediaBrowser.Model.Dlna.StreamBuilder.BuildVideoItem(MediaSourceInfo item, VideoOptions options)
	   at MediaBrowser.Model.Dlna.StreamBuilder.BuildVideoItem(VideoOptions options)
	   at Emby.Dlna.PlayTo.PlayToController.GetPlaylistItem(BaseItem item, List`1 mediaSources, DeviceProfile profile, String deviceId, String mediaSourceId, Nullable`1 audioStreamIndex, Nullable`1 subtitleStreamIndex)
	   at Emby.Dlna.PlayTo.PlayToController.CreatePlaylistItem(BaseItem item, DeviceProfile profile, User user, Int64 startPostionTicks, String mediaSourceId, Nullable`1 audioStreamIndex, Nullable`1 subtitleStreamIndex)
	   at Emby.Dlna.PlayTo.PlayToController.SendPlayCommand(PlayRequest command, CancellationToken cancellationToken)
	   at Emby.Dlna.PlayTo.PlayToController.SendMessage[T](ReadOnlyMemory`1 name, String messageId, T data, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.Session.SessionManager.SendMessageToSession[T](SessionInfo session, ReadOnlyMemory`1 name, T data, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.Session.SessionManager.SendPlayCommand(String controllingSessionId, String sessionId, PlayRequest command, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: MediaBrowser.Model
	TargetSite: Boolean CanExtractSubtitles(System.ReadOnlySpan`1[System.Char])

Additionaly I notice that Samsung TV see Emby Serer as a UPnp source, but when I step into library folder (like Movies or TV Shows), they are empty.

 

Can I please for help?

Best regards,

sluzu

[Luke 42085]

Hi there, thanks for reporting. We'll take a look.

[sluzu 0]

Hi, thanks for improvments, now 1080p playing well. But, unfortunately, I notice two new problems now. 

On my Samsung SmartTV, when I play something over Emby Android App, I can't do any action with movie, because it play movie from begining. When I pause, and play again then movie start from begining. When I change audio or subtitles, same thing, etc. 

On Sony TV I have diffrent problem, when I start any content from emby android app then play everything properly, but it show message: "Source unsupported". What kind a problem is it?

If logs are neccesery then I paste it here, but later.

Can I please for help?

Best regards.

[Luke 42085]

Yes, please discuss an example and see how to report a media playback issue:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

Thanks.