Casual transcoding start when skip

[Dedone 17]

Hi all,

 

i've a little problem with Android Tv app. Sometimes, random, with any video file type (h264-HEVC) if a skip a video for some seconds, it strat to transcode in HSL mode. If i stop it and resume, it come back in direct play. TV in use is a sony XF9005 (HEVC compatible) and the server is the last version 4.3 on a Synology DS218+ (Android tv app is last version too)

Thanks!

[Luke 42077]

Hi there, can we please go over an example? Thanks.

[Dedone 17]

example:

 

I'm playng a media file H264 or H265, during playng i want to skip some minutes and i press the tv command. I can notice that sometimest the skipping phase it's little bito longer and start spinning the blue cirlce icone in the centre of the screen. after 2 seconds everithing start again but if i check stats for nerd i can notice that start to transcode in HSL method . In order to stop it, i must stop the playng and resume it.

If i'll able i'll try to post some photos

[ebr 16169]

Hi.  We'll need to see the logs from when that happens.  Thanks.

 

How to Report a Problem

[Dedone 17]

i'll send photos asap!

[Dedone 17]

This is after minutes skip

Edited November 30, 2019 by Dedone

[Dedone 17]

And this after stop and resume of the same file

[ebr 16169]

Hi.  Please provide the logs requested in that article.

 

Thanks.

[Dedone 17]

Sorry, hope this can be accepted (I've no access to a computer at the moment and I had make it with the phone)

ffmpeg-transcode-b4a0c326-905c-4f53-827a-0467b7622d24_1.txt.pdf

[ebr 16169]

For some reason, when you attempt to skip, it is causing a player error.  Can you create the problem and then follow the instructions in that same article above to send a log from the app?

 

Thanks.

[Dedone 17]

And this is the first when I start palyng

ffmpeg-remux-22eafcb0-e04d-406c-bc60-2b701aed3f40_1.txt.pdf

[Dedone 17]

Log sent from TV now.user dede

[ebr 16169]

Yes, something related to the audio track that causes a failure when you skip. 

11-30 19:58:23.270 32758 32758 E EventLogger: playerFailed [10.63, 275.39, window=0]
11-30 19:58:23.270 32758 32758 E EventLogger: com.google.android.exoplayer2.ExoPlaybackException: com.google.android.exoplayer2.audio.AudioSink$WriteException: AudioTrack write failed: -6

If you choose the English track, does it still have the problem?

[Dedone 17]

I'll try and I'll let you know

[Dedone 17]

Log sent playing with English language. User dede time 6.42 pm your gmt

[Dedone 17]

As you can see it start to transcode immediately when I change the language track

[Luke 42077]

As you can see it start to transcode immediately when I change the language track

Sometimes that is normal depending on the audio format.

[ebr 16169]

Both audio tracks are compatible but any change you make to playback (skipping or changing audio) is causing an error.

 

Where did these files come from?  Is it only on this one file?

[Dedone 17]

This happen in various situations and what I've notice is that happen only when the audio track is Dolby +. I had try again with other files with different audio track coded and everything is ok

[Dedone 17]

Report sent with same problem on different file. This hasn't Dolby +

[ebr 16169]

Where did these files come from? 

[Dedone 17]

Downloaded

Edited December 1, 2019 by Dedone

[ebr 16169]

What happens if you do a simple remux on one of them with mkvtoolnix?

[Dedone 17]

I'll try and test

[Luke 42077]

Let us know how you get on. Thanks.