Very Frustrated with Emby Support or Lack thereof

[sch586 5]

Having problems connecting outside my network to Emby server. I moved my emby server to another computer which is not on the vpn and I cannot connect from outside my Wan. I can't find any support for this product. Have I bought a pig in a poke? I hope not as I bought a lifetime license. 

 

Is there anyone out here that can help me please. I am running on Windows 10 Pro computer from my office at home. I have it configured correctly I believe. I can connect when I turn my wifi on with my android phone but can't connect when I turn the wifi off the phone. Is there something I am doing wrong. 

 

Also, where is the tech support for this product? Are there any tech support people on here at all or is there a phone number or email to contact someone.

 

Thanks to anyone who can help.

 

Scott

[Happy2Play 9780]

Really with a total of three post today?  But only you can control your home network.

 

Have you followed the Connectivity wiki?

https://github.com/MediaBrowser/Wiki/wiki/Connectivity

[pmac 143]

You can connect to Emby from outside of your local area network with Emby Connect or via your computer's IP address and Emby's port (default is 8096) which is listed at the top of the Emby Dashboard

[Happy2Play 9780]

You can connect to Emby from outside of your local area network with Emby Connect or via your computer's IP address and Emby's port (default is 8096) which is listed at the top of the Emby Dashboard

Assuming your ports are open.

[sch586 5]

Tried those two suggestions above, still cant connect. I tried to use Emby Connect, but it will not let me connect. Don't mean to be ugly, but isn't there any support for this product other than this forum area?

[sch586 5]

By the way, port 8096 is open.

[lorac 118]

Possible causes could be router setting or firewall. Are you connecting via IP or a hostname?

 

Sent from my ONEPLUS A6003 using Tapatalk

[Happy2Play 9780]

Don't mean to be ugly, but isn't there any support for this product other than this forum area?

 

Primary support is done via the forum.

[Happy2Play 9780]

Where are you trying to connect to your WAN:port address from?  What do you get when you enter your WAN:port address?

[Luke 42079]

Hi there, have you taken a look at our community to see how responsive we are to users? We're happy to help you resolve your issue.

[Luke 42079]

The forum is where we're most responsive, but we're happy to on Facebook, Twitter and email as well.

[Wondertje 10]

Are you behind cgNAT? That was my issue, and I had to contact my ISP to get a dedicated IP assigned.

[Happy2Play 9780]

Are you behind cgNAT? That was my issue, and I had to contact my ISP to get a dedicated IP assigned.

 

I wouldn't think so, if the port is open.

 

By the way, port 8096 is open.

[Wondertje 10]

I don't see how that changes anything? I had every detail setup according to the connection tutorial thing, only thing being that when I checked my IP in router it didn't match the outbound one due to some kind of cgNAT. Granted I'm not great with network issues, but as soon as I got a dedicated IP and set it up on my laptop it all worked perfectly after that when connecting from outside of the network.

 

EDIT: In other words my port was open, but I couldn't connect to it. I'm not sure if he means he ran a test on his port from outside of the network or not. I didn't even know that was a thing before fixing this.

Edited November 25, 2019 by Wondertje

[ozchef 3]

Have you allowed remote connection from the server. This was my issue when I couldn't connect.

[miniliQuid 94]

From your first message I cannot deduce if you have tried accessing that PC in general from outside your own network so:

 

I would suggest simply trying to see if you can access the PC in general (port forward remote connect or another program and try that connection) from outside your own network.
If you can, router/firewall line for emby should be checked or the emby settings themselves. If you cannot access, then you would need to find out why you cannot access your server/PC at all.

Edited November 25, 2019 by miniliQuid

[rbjtech 5284]

To test for cgNAT - simply compare your internet IP (using whatsmyIP etc) to the WAN IP listed on your Router.  if they are NOT the same, then you are on cgNAT and as @@Wondertje has said - incoming internet requests will never work.  The only option here is to ask your ISP for a proper internet facing IP.  If they ARE the same, then I suspect it's a Router or Windows firewall issue/port forward, or WAN config in Emby, again as others have said.

 

We are happy to help - but strictly speaking - it is your WAN networking that is likely the issue (as you have confirmed Emby works on your local network) so please consider that there is only so much support we can give in this area.

Edited November 26, 2019 by rbjtech

[Scott D 69]

Try

www.Canyouseeme.org

 

and www.whatsmyip.org

 

Check IP addresses at each site and compare to your settings.

Also, check your firewall settings.  As a test, shut down the firewall and test.  

[PrincessClevage 175]

Think he may be looking for the kind of do it for me support. Lol

[miniliQuid 94]

Think he may be looking for the kind of do it for me support. Lol

Well, that is some awesome support! Though I personally find it bothersome since I have to be home to let the technician in

[Wondertje 10]

Think he may be looking for the kind of do it for me support. Lol

 

 

Or he really doesn't know how this works and needs the help. What do you gain from being rude?

[PrincessClevage 175]

Or he really doesn't know how this works and needs the help. What do you gain from being rude?

Like a tea spoon of cement love?

[sch586 5]

I wanted to thank everyone for their help. I have finally fixed the problem with my Emby server. It was a port forwarding problem. I apologize for acting like an "ass" on this forum. Thanks again for everyone's suggestions and assistance.

[Luke 42079]

Thanks for the feedback !