HVEC playback black screen

[easez88 16]

Hello,

 

When certain HVEC videos I am getting a black screen instead of the video content. From what I can tell it only happens on Safari. Chrome plays it back fine. From what I can tell the difference is that when I play from Chrome the video is transcoded, but when I play from Safari it is direct streamed. 

 

Anyone experience this before?

 

Edit: Logs

 

serverlog.txt

servertranscode.txt

serverdirectstream.txt

Edited November 23, 2019 by easez88

[Happy2Play 9789]

Would need ffmpeg log and possibly server log.  But sound like all the other topics that are having issues direct streaming hevc.  I believe hevc not liking the video stream copy.

[easez88 16]

logs added to original post. I didn't find anything while searching, probably because I didn't know what to search for. Can you link me to the other post so I can follow along?

[Luke 42093]

Can you capture the safari debug console contents? Thanks.

[easez88 16]

Can you capture the safari debug console contents? Thanks.

 

This is about 30 seconds worth starting from when I hit the play button. 

 

consolelog.txt

[Luke 42093]

As a test, if you turn off subtitles prior to starting playback, does this still happen?

[easez88 16]

As a test, if you turn off subtitles prior to starting playback, does this still happen?

 

 

It happens with sub titles off. I tried with every combination. Choices also don't have an effect on chrome. It continues working. 

[Luke 42093]

Ok we're looking into this, thanks.