transcoding help

[mattykellyuk 18]

Hi

 

I'm sorry I'm sure there is loads of threads like this but I'm pretty experienced and can't figure out why this one tv is transcoding everything , even with 12mb download and 16ms pin.

 

I have attached a transcoding log and any help would be greatly appreciated.

ffmpeg-transcode-4f1b29fe-7c8d-4069-8ccf-24d493508d5c_1.txt

[Luke 42083]

Hi there, did you explore the server dashboard during playback to learn why it was transcoding?

[Luke 42083]

Or did you check inside the video player? The stats for nerds feature will also tell you why.

[mattykellyuk 18]

Yeah sorry should have said.

'media bitrate exceeds limit'

I have set the user to unlimited and video in under 2000 kbps.

[Luke 42083]

Looks like there's still a limit being applied somewhere. Check the global streaming limit in advanced server settings, as well as having the user check the in-app quality setting.

[mattykellyuk 18]

So i told the user to manually change settings to 5mbps and it's direct playing. So the auto isn't working. Can't see the global streaming limit. Can u advise where that is?

Thanks.

[Luke 42083]

So i told the user to manually change settings to 5mbps and it's direct playing. So the auto isn't working. Can't see the global streaming limit. Can u advise where that is?

Thanks.

 

Under Advanced, or if you're using the online web app, it's under Network now.

[Luke 42083]

 

 

So i told the user to manually change settings to 5mbps and it's direct playing.

 

Auto will generally be conservative. If it's not providing a high enough value to your liking, that's why we have the manual control.

[mattykellyuk 18]

Under Advanced, or if you're using the online web app, it's under Network now.

Thanks didn't know that was there. It was blank by the way.