some 4k movies jerk and freeze

[2ombieboy 3]

Some of my latest rips of 4k movies keep freezing tried secrete life of pets 2 and moon both freeze but other ones i have tried dont

 

IN these logs i played 5th wave no freezing then Apollo 13 no freeze then moon when it freeze multiple times.

 

are they not ripped right of is it trying to transcode. emby was recording a new show but on my dvr hard drive not my 4k one

 

trying to watch on shield tv

 

please help asap

 

Alan

 

 

ffmpeg-transcode-3740b4e8-d15e-4764-a66c-5c46c7b19ceb_1.txt

serverlog.txt

[Luke 42083]

Hi there, have you customized the in-app quality setting in the app? what is it set to?

[2ombieboy 3]

Hi there, have you customized the in-app quality setting in the app? what is it set to?

 

where is this setting i dont think i changed anything

[Luke 42083]

Try clicking your user icon in the upper right. You can also get to settings from the home screen.

[ebr 16187]

Hi.  You appear to be trying to play a 50Mb/s file over a remote connection.  Is that the case?

 

This is causing the app to ask the server to transcode it and your server simply isn't fast enough to do that with this file.  Depending on what your actual connection speed is, you could try setting the bitrate in the app manually to 70 or 80 (if you have a very fast connection both up at your server and down at the client).

[2ombieboy 3]

Hi.  You appear to be trying to play a 50Mb/s file over a remote connection.  Is that the case?

 

This is causing the app to ask the server to transcode it and your server simply isn't fast enough to do that with this file.  Depending on what your actual connection speed is, you could try setting the bitrate in the app manually to 70 or 80 (if you have a very fast connection both up at your server and down at the client).

 hi its on my wired Ethernet connection not sure why it is doing a remote connection. pc is wired to rooter and so is my shield box the media pc and the shield box are in the same room

[ebr 16187]

How did you login to the app?

[2ombieboy 3]

How did you login to the app?

 

i selected my server from the list that came up says select server then a pc icon the desktop-qh8 thun under that the ip address. 

[ebr 16187]

Is the local address shown on your dashboard correct?

[2ombieboy 3]

I had a thourgt as been watching youtube is it transcoding because i have a none hdr dolby vision tv up stairs and the discs that play fine are the ones that dont have hdr and the hdr ones get transcoded to sdr. my pc is powerfull tho sho shold be able to do it

[2ombieboy 3]

Is the local address shown on your dashboard correct?

yes both the app and the server have the same In-Home (LAN) access ip showing

[ebr 16187]

If you try to connect manually using that IP address, does it work?

[2ombieboy 3]

HI just notest this in the activity log screen the ip keeps changing on shield to and from local to web and then some other apps link in with scrambled ips with letter in and stuff. not sure why.

 

ins time i manually put in the address and play back was fine and it made no transcode log so i guess it direct streamed. not sure what to do now to keep it like this

 

Alan

embyserver1920.txt

activty log.txt

[pwhodges 2012]

HI just notest this in the activity log screen the ip keeps changing on shield to and from local to web and then some other apps link in with scrambled ips with letter in and stuff. not sure why.

 

IP addresses with letters and colons are IPv6.  If you are running IPv6 in your network you need to add your local IPv6 addresses into Emby for it to see them as local.  For instance, I have:

[Luke 42083]

@@2ombieboy has this helped?