Cloud & Folder Sync not working

[judgey 13]

I keep getting Cloud & Folder Sync scanning been on for over 24 hours still stuck on 1.5%

 

How can i fix this please.

 

Thanks

[mastrmind11 722]

attach the server log.

[judgey 13]

sure

embyserver-63708422400.txt

[Q-Droid 989]

How many are you converting? If multiples and one gets stuck during copy the whole thing stops.

[judgey 13]

Hey i was doing 5 at a time but in emby its only doing one at a time from what its showing in webui

[Q-Droid 989]

Yeah the others end up queued, right?

[judgey 13]

Thats what i thought mate yer

[Q-Droid 989]

Well, since I can't see exactly what you have I will tell you what I do when they're stuck.

 

If you have the same issue:

1. Stop the Cloud & Folder Sync scheduled task. It doesn't really stop it cuz it's stuck.

2. Delete the stuck download from the queue.

3. Restart Emby.

 

Luke says there's a fix for this in the next release.

[judgey 13]

ok mate thanks for the heads up

[Luke 42078]

There is a fix for the task getting stuck, but the only way to tell that it's stuck is to try and stop it, and then it stays in a stopping state until you restart the server.

 

If it's able to stop gracefully, then it's not actually stuck, it's just taking longer than you'd like and causing you to think that it's stuck.