Debian files not transferring after convert

[byakuya32 24]

My converted files are not transferring on convert unless I have emby server running as root please help as I do not want to have emby run as root.

 

@@mastrmind11

[Luke 42077]

Hi there, sounds like Emby Server does not have write access to the destination folder. Have you looked at the permissions on it?

[byakuya32 24]

Everyone has full read write permissions to the folder

[byakuya32 24]

I have not given emby ownership of the destination folder just read write access

[Luke 42077]

Well if you attach the server log, we can confirm if it is a permissions problem or not.

 

If it is, then i can't tell you why as that is something specific to your environment that you would need to look into. But i can help you confirm if that is the issue or not. Thanks.

[byakuya32 24]

here are the log files

emby server log.txt

ffmpeg log.txt

[Luke 42077]

Yup, there you go, access to the path is denied:

2019-11-03 09:30:19.890 Info App: Emby Media Converter copying file from /var/lib/emby/sync/32/12743/82d7b6d8-2c72-4c25-9e4a-11692be7bc4a.mkv to /mnt/data/Videos/Anime/Date A Live/Season 1/Date A Live S01E01 April 10th.mkv
2019-11-03 09:30:20.385 Error App: Error transferring sync job file
	*** Error Report ***
	Version: 4.3.0.18
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Unix 4.19.0.6
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 24
	Program data path: /var/lib/emby
	Application directory: /opt/emby-server/system
	System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path is denied. ---> System.IO.IOException: Operation not permitted

If you can resolve this, then it will work. Please let us know if this helps. Thanks.

[byakuya32 24]

I gave the emby user ownership of those folder not the converting crashes after it finishes 1 file and does not move to transferring data. I have attached the log

[byakuya32 24]

here is the log it did not attach

embyserver.txt

[Luke 42077]

Sorry can you describe that again? I don't quite understand what you're saying. Thanks.

[byakuya32 24]

The convert meter stops moving on the convert page and disappears from the dashboard after 1 episode resets to o% then stays still basically crashing

[byakuya32 24]

Is that a better explanation

[byakuya32 24]

Works with the root still though so what else does it need permission to?

[riothamus 53]

Is /mnt/data/Videos on a remote fs (via CIFS (Samba), or NFS)?  Or is this directory local?

 

Could you provide the output of the following:

 

ls -ld /mnt/data/Videos

 

getfacl /mnt/data/Videos

[byakuya32 24]

They are local. I have given everyone readwrite permissions on this folder but will run the commands when I get a chance and let you know.

[byakuya32 24]

the output for ls -ld /mnt/data/videos is : drwxrwxrwx+ 7 kevin kevin 106 Nov  1 18:47 /mnt/data/Videos the second command I get the error command not found

[byakuya32 24]

got the seccond command to run and recieved the following information

# file: mnt/data/Videos

# owner: kevin

# group: kevin

user::rwx

user:emby:rwx

group::rwx

mask::rwx

other::rwx

[riothamus 53]

Ok, was just wondering.  The permissions are wide open there.  I assume that this is recursive, so that your /mnt/data/Videos/Anime folder is also wide open for Emby to access?

[byakuya32 24]

Yes

[riothamus 53]

Hmm... that seems odd.  Try the convert again, and then run the following command (if you don't mind):

journalctl -u emby.service --since today

The emby log states clearly that writing to that directory is getting denied, yet your permissions are fine.

 

Which distribution is this?

[byakuya32 24]

Debian

[Luke 42077]

Did you try what he suggested?

[byakuya32 24]

Haven't had the chance yet as I'm out of town with work I'll try as soon as I get back and let you know

[Luke 42077]

Great, thanks.

[byakuya32 24]

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