Internet access quality issues

[kaynemo 13]

I've been trying and trying and I can't seem to get it to work properly anymore. In the past, the system would correctly choose the transcoding values and either do a direct stream or choose to transcode. The result - always a good quality picture on the receiving end. Lately, no matter the settings, unless I manually choose the correct value from the "gear icon" menu - the system defaults to very strange low res quality, resulting in horrible pixelization. No matter what values I set in the Transcoding menu - the result is the same. Please help!!!

[Luke 42077]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[kaynemo 13]

Here you go!

 

 

embyserver.txt.rtf

ffmpeg_transcode.txt.rtf

ffmpeg-directstream.txt.rtf

[Luke 42077]

As a test, if you disable hardware acceleration under the server transcoding menu, does this make a difference?

[kaynemo 13]

You know, I did some tests and it does help - turning off transcoding defaults internet connection to 1080p@6 mb/s, while others it defaults to 720p and shows no other options on the gear menu, but still looks much much better than before. It still shows its transcoding in the panel, though, for the 1080p video. What does that mean and where does it leave me?

 

Thanks

Edited November 4, 2019 by kaynemo

[Luke 42077]

 

 

turning off transcoding defaults internet connection to 1080p@6 mb/s

 

I think you changed the wrong thing. Try putting that back on and disabling hardware acceleration under the server transcoding menu.

[kaynemo 13]

Well...ummm...no. I actually set "no" on hardware acceleration in the server transcoding menu

[Luke 42077]

Ok so if that's all you did, then it will not have any impact on this:

defaults internet connection to 1080p@6 mb/s, while others it defaults to 720p

That's related to the in-app quality setting you've chosen.

[kaynemo 13]

well...maybe...I've checked and the setting is "auto"

[Luke 42077]

Ok so the quality that Auto chooses will end up being a major factor into whether it transcodes or not. Is there still an issue at this point?

[kaynemo 13]

I am not sure. It still acts strangely - some videos it plays in Auto mode defaulting to 720 when it can easily go 1080 if switched manually. Others, similar videos, it defaults to 1080p 5 mb/s, when it can play them at 10+ mb/s without delay and without transcoding. Everything is set to Auto and the Hardware transcode option is off.

[Luke 42077]

Auto will generally be on the conservative side. You can always choose a custom value as you've done.