Playback error in my box 4 xiaomi

[paralepepipedo 1]

Since the last update, the android tv application in my box xiaomi mi4 began to present problems in all the reproductions after having played approximately 1 hour of the video. The video is stuck, the audio continues to work and then the image advances quickly trying to reach the audio, stops and goes back to the moment it stopped the first time and continues.

 

version emby server windows 4.2.1.0

version android tv xiaomi mi4 1.7.54g

 

any recommendations or help please

ffmpeg.txt

server.txt

[ebr 16171]

Hi.  That ffmpeg log doesn't look complete.  Is that from an hour of playback?

[paralepepipedo 1]

No, that ffmpeg is what happens when I advance the video to more than 1 hour, from there the problem begins approximately with all the videos. but anyway I attach a full ffmpeg.

ffmpeg.txt

[paralepepipedo 1]

some help, or the link from the previous version please

[ebr 16171]

No, that ffmpeg is what happens when I advance the video to more than 1 hour, from there the problem begins approximately with all the videos. but anyway I attach a full ffmpeg.

 

Okay, well then the previous log looks like ffmpeg crashed.  I'm going to need @@softworkz help here...

2019-10-23 18:54:09.134 Info App: returning C:\Users\dexter\AppData\Roaming\Emby-Server\programdata\transcoding-temp\279c7cb15d1e8efd5dbeeb8c1004c975737.ts
2019-10-23 18:54:09.333 Info App: ProcessRun 'StreamTranscode c85a32' Process exited with code -1073741819
2019-10-23 18:54:09.333 Info App: FFMpeg exited with code -1073741819

[softworkz 5066]

@paralepepipedo  - Do you have another example? The one you posted is very hard to read as it includes 18 subtitle streams..

[paralepepipedo 1]

I will do another one, I will start a video from 1 hour onwards which is where the problem occurs, I will keep it for 15min.

 

PD: the first ffmpeg I publish is 1 min where the problem occurs ..

[ebr 16171]

Does this actually start to occur at exactly 1 hour 11 minutes?

[paralepepipedo 1]

Does this actually start to occur at exactly 1 hour 11 minutes?

not exactly, it varies according to the movie, but usually it is approximately from hour 1 onwards.

 

Sorry for the delay, on weekends I have my daughter's tuition, attached what was requested, 10 minutes during which the problem arises.

ffmpeg.txt

server.txt

Edited October 28, 2019 by paralepepipedo

[Luke 42077]

Does this only happen on videos with embedded subrip subtitle tracks? If so, then there's a good chance this is resolved in the upcoming 4.3 release. Thanks.

[paralepepipedo 1]

Hello unfortunately not, I also tried to watch without subtitles and the same thing happens, if you like I can send log with another video without subtitles.

[Luke 42077]

Yes please, thanks.

[paralepepipedo 1]

ok, there I did the test with another video and this time with subtitles turned off, everything starts after 60 min of playback, I was thinking maybe it could be because of the audio format, because the videos with codec aac do not present problems

embyserver.txt

ffmpeg.txt

[Luke 42077]

So it looks like it only happens on videos with embedded subrip subtitles?

[paralepepipedo 1]

So it looks like it only happens on videos with embedded subrip subtitles?

 

The last log I sent, start playback without subtitles.

 

There are movies that work well, for example:

 

 

VideoTitle1080p H264

CodecH264

Codec tagavc1

AVCYes

ProfileHigh

Level41

Resolution1920x792

Aspect ratio2.40:1

AnamorphicNo

InterlacedNo

Framerate23.976

Bitrate2,499 kbps

Bit depth8 bit

Pixel formatyuv420p

Ref frames1

NAL4

AudioTitleEnglish AAC 5.1 (Default)

LanguageEnglish

CodecAAC

Codec tagmp4a

ProfileLC

Layout5.1

Channels6 ch

Bitrate224 kbps

Sample rate48,000 Hz

DefaultYes

Containermp4

[Luke 42077]

Is that the wrong ffmpeg log then? Because it contains numerous subtitle tracks.

[ebr 16171]

The last log I sent, start playback without subtitles.

 

Hi.  We don't mean just having them turned on but the existence of them within the file.  The info for one you said works does not have embedded subtitles.

[paralepepipedo 1]

Hi.  We don't mean just having them turned on but the existence of them within the file.  The info for one you said works does not have embedded subtitles.

 

I understand, I will erase them and try immediately.

[paralepepipedo 1]

ok, delete the subtitles .srt and the problem still occurs, this time I also get details of the video, hopefully help that information.

 

VideoTitle1080p H264
CodecH264
AVCYes
ProfileHigh
Level41
Resolution1920x1080
Aspect ratio16:9
AnamorphicNo
InterlacedNo
Framerate23.976
Bitrate3,606 kbps
Bit depth8 bit
Pixel formatyuv420p
Ref frames1
NAL4

AudioTitleEnglish DTS 5.1 (Default)
LanguageEnglish
CodecDTS
ProfileDTS
Layout5.1
Channels6 ch
Bitrate768 kbps
Sample rate48,000 Hz
DefaultYes

Containermkv

embyserver.txt

ffmpeg.txt

[Luke 42077]

Ok thanks, just wanted to make sure it wasn't related to subtitles. On this particular file can you try lowering the in-app quality setting to force a full transcode? How does that compare?

[paralepepipedo 1]

Ok thanks, just wanted to make sure it wasn't related to subtitles. On this particular file can you try lowering the in-app quality setting to force a full transcode? How does that compare?

 

ok, force the transcoding and the jump of the video happens but less than a second, but it looks terrible kejejej.

embyserver.txt

ffmpeg.txt

[Luke 42077]

What do you mean by that?

[paralepepipedo 1]

What do you mean by that?

 

i play the video on lower quality 240kbs

[Luke 42077]

Did you try raising the quality?