Cannot add an email address to users so they can use Emby Connect

[Menz01 0]

I cannot add email addresses to new users so they can use Emby Connect. if i try adding the email address while creating the new user, the creation will fail. i can add new users if i dont add an email address while creating it. then if i try an add an email address after the user is created, i get an error. i have attached a screenshot of the error

 

Emby Version 4.2.1.0

running in a docker on OpenMediaVault 4.0 

Docker Image Emby/embyserver:latest

Edited October 2, 2019 by Menz01

[Luke 42077]

Hi there, can you please attach the emby server log? thanks.

[Menz01 0]

Hi there, can you please attach the emby server log? thanks.

 

i hope these are the ones you mean

 

i also fixed my first post and attached the screenshot this time

embyserver.txt

Edited October 2, 2019 by Menz01

[Luke 42077]

Ok, the email address that you attempted to add, has that person signed up for Emby Connect?

 

https://emby.media/connect

[Menz01 0]

Ok, the email address that you attempted to add, has that person signed up for Emby Connect?

 

https://emby.media/connect

 

ok... they have to sign up for emby connect first? i wasn't aware of that... my bad. i thought i could just set them up and add the email address and it would send an email to the user inviting them to the server and have them setup emby connect

[Luke 42077]

Yes we are looking at improving this process. Thanks for the feedback.

[AndreiP 33]

I have exactly the same problem. When I try to add the email to the user profile I've got this error: 

 

Of course, the user has an Emby connect account using the mail that I try to insert. 

I read here about the same problem: https://emby.media/community/index.php?/topic/121581-error-adding-emby-connect-email/ and to avoid a network issue, I connected my server to another network, but I has the same error. I sent a message tu support yesterday, but no answer. I attach the logs file, could you please check? 

Thank you, 

 

embyserver.txt

Edited December 16, 2024 by AndreiP

[AndreiP 33]

Ok, I've got an answer from support. I will come back here with the solution as soon as I will have it. 

[Luke 42077]

7 hours ago, AndreiP said:

Ok, I've got an answer from support. I will come back here with the solution as soon as I will have it. 

Hi, please keep us posted. Thanks.

[AndreiP 33]

To not take up too much time, I had several problems with the server because I did a recovery using the recovery plugin.

1. The actors' photos were not displayed. See here my posts:

https://emby.media/community/index.php?/topic/115715-actors-photos-no-longer-showing-up/#comment-1407941

The problem has been solved and I know now what to do next time, but there are the following two that were solved only with a fresh installation of Emby.

2. I was no longer able to delete my users. See here: 

https://emby.media/community/index.php?/topic/134582-can-not-delete-an-existing-user/#comment-1408215

3. I was no longer able to add the connect email for new users (actual post). 

Note that all these three problems no longer appeared as soon as I reinstalled the server (new server) without using the restoration plugin.
I would like to thank the moderators as well as the Emby support contacted by email, however, based on my experience, I do not recommend restoring the server using the plugin.